As a UX Researcher, you will work to understand user and customer needs of current and future features and advocate for them within the organization. You will analyze the current solution against user behavior and expectations in qualitative and quantitative methods. You will also observe users in their working environments to identify areas of opportunity where pain-points still exist. You will work closely with the Bushel Discovery Team (Product Owner, Strategists and Designer) to plan and implement strategy and methods based on ﬁndings.
Duties and Responsibilities:
- Schedule and run user tests of current and suggested features
- Manage and conduct user research and concept development
- Participate in recruitment activities for user testing/research
- Review product usage analytics
- Communicate regularly with marketing, sales, and customer success to be made aware of functionality requests
- Interact directly with users and customers to observe natural behaviors and areas of opportunity
- Present product usage ﬁndings to the product and leadership teams, along with suggested courses of action
- Visualize user ﬂows and interactions as necessary
- Create user workﬂows
- Create designs for rapid prototyping of suggested functionality and UI
- Continually review the current solutions for areas of opportunity
- Evaluate the usability and success of all of our marketing touchpoints
- Other duties as assigned
Knowledge, Skills and Abilities:
Education and Experience:
- Prolonged periods of sitting, or standing if preferred, at a desk and working on a computer.
Limitations and Disclaimer:
The above job description is meant to describe the general nature and level of work performed; it is not intended as an exhaustive list of all duties, responsibilities, and required skills for the position. Employees will be required to follow any other job-related instructions and to perform other duties requested by their supervisor in compliance with Federal and State laws. The job description is subject to change at any time. Continued employment remains on an “at-will” basis.