Call Center Representative (Patient Advocate) I- Fort Mill, South Carolina
Job Details
Headquarters - Fort Mill, SC
Full Time
Any

Position Overview:

AccessOne is a leading provider of flexible, co-branded patient financing solutions. Founded by a Physician, our solution provides a consumer-focused experience which drives high patient satisfaction for our clients. We have helped over one million consumers afford out-of-pocket medical expenses for health systems nationwide.

Our Patient Advocate Call Center is looking to hire an experienced and motivated Patient Account Representative to join our team and continue providing excellent customer service to our clients and customers.

What you can expect:

  • Activate new payment plans
  • Add charges to existing payment plans
  • Set up onetime and recurring monthly payments
  • Answer questions concerning payments, problem solve to find ways to help patients stay current with their payments
  • Follow up on past due accounts
  • Walk patients through our online portal and explain how to use it, and trouble shoot any technical issues

 

What you bring:

  • Passionate about helping the patient
  • Experience in medical billing
  • Proficient in computer software and technology
  • Good with Microsoft Office applications
  • Exceptional verbal and written communication skills
  • Proven analytical and problem-solving skills
  • High time management and organizational skills
  • Ability to sit in front of a computer for long hours every day

We understand the importance of offering quality compensation and benefits to our outstanding employees. Our commitment to your success is enhanced by our competitive compensation and an extensive benefits package. As and AccessOne employee You will have access to top of the line medical, dental and vision benefits on day one. Other benefits available to all employees include but are not limited to 401(k) with company match, company paid life insurance, paid holidays, generous paid time off, tuition reimbursement, paid parental leave and potential flexible work schedules. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company with offerings such as casual dress code, volunteer opportunities, company competitions, career development, employee engagement and more. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.

AccessOne is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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