Guest Experience Specialist- Coordination and Hosting
Job Details
Entry
Carolina Creek - Huntsville, TX
Full Time
High School
None
Any
Guest Experiences
Position Description

Position Objective

The Guest Experience Specialist - Coordination and Hosting will work with the Director of Guest Experience to lead the process of coordinating with groups prior to their arrival, as well as interacting with groups upon arrival. He/she will be an expert on the group coordination software, and will be able to assist all guest group leaders with any questions that arise, as well as listening to the guests needs and helping the department to create a good experience for each group. He/she will be able to communicate with group leaders, answering phones and emails in a professional manner. He/she will have general knowledge of the camp program. He/she will be responsible to model a genuine lifestyle of Christian discipleship in a manner consistent with CCCCs mission, vision, and values.

 

Job Type

  • Full-Time Exempt

Position Requirements

General Qualifications

The Guest Experience Specialist - Coordination and Hosting must be a mature follower of Jesus, still growing and developing in his/her faith. He/she must be fully in accord with Carolina Creek Christian Camps (CCCC) mission statement, and statement of beliefs; committed to living these out personally, and instilling them in the organization. He/she must be of strong moral character and integrity.

 

Key Job Accountabilities

  • Responsible for the process of coordinating details with group leaders year-round for programmed retreats

  • Knowing and understanding how Carolina Creek operates and ensuring guest experience aligns with the mission of the institution

  • Hearing the needs of groups and translating those needs in a way to create a positive experience, reflecting Christian hospitality

  • Assist with Accounting in the processing of payments for groups

  • Be an expert in the group coordination software, and helping group leaders successfully develop their schedules and experience

  • Answering questions from group leaders in a professional manner

  • Assist the Guest Experience department in creating SOPs relevant to the department

  • Assisting in all things related to the Guest Experience department

  • Strong self-initiative to serve others and customers

  • Careful attention to details with strong organizational skills

  • Effective communication in empowering guests and coworkers with all pertinent information

  • Participate in tours of camp and the programs we offer to perspective groups

  • Attend and participate in all required staff meetings, Bible studies, worship services, and events

  • Actively participate in and contribute to the broader camp programs of Carolina Creek and willing to serve in other areas of camp when necessary

  • Actively engage and participate in the staff community through a godly attitude, words and actions

  • Ability to work with other departments in sharing guest group details

 

Supervisory Responsibilities

  • Reports to Director of Guest Experience

  • No direct reports, however, situational supervision of event and retreat staff is required

 

Education/Certifications/Licenses

  • Must have a current valid drivers license

  • Must have a high school diploma, GED, or equivalent

  • Bachelors degree preferred, but not required

 

Work Experience

  • Previous Camping experience preferred

  • Previous Customer Service experience preferred

  • Previous Customer Management Software and Systems Leadership preferred

 

Knowledge, Skills and Abilities

  • Must be able to teach the Bible effectively, facilitate prayer with staff or guests, and provide reasonable counseling/coaching from a Biblical perspective

  • Must possess strong communication skills with excellent telephone etiquette

  • Must be confidential and discreet when dealing with sensitive information

  • Must possess strong computer skills and an understanding of Google Drive and proficiency on the Microsoft Suite of software applications

  • Must possess strong interpersonal relations skills

  • Must be able to remain calm under stress and deal with conflict in a professional and courteous manner

  • Must have excellent written communication skills for corresponding with guests

  • Work independently, being able to be a self-starter

  • Must be organized and detail oriented

  • Must possess emotional and spiritual maturity

  • Must possess a developed sense of empathy

  • Must be flexible with an ability to adjust and problem solve in challenging situations

  • Able to engage in active listening

  • Speak and write in clear, understandable English - ability to communicate in Spanish a plus

  • A heart to serve wherever and whenever needed

 

Physical Demands:

The physical environment requires the employee to work both inside and outside in hot and humid conditions, sometimes walking for long distances in 100 degrees or more heat. Requires sitting, standing, squatting, stooping, twisting, and ability to lift/carry anywhere from 15 to over 60 lbs.

 

Additional Requirements

  • Adherence to company dress code and professional standards for personal grooming and appearance.

  • Satisfactory completion of background investigation, as well as ability to provide proof of eligibility to work in the United States.

Apply