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Success Navigator

Job Details

Senter - San Jose, CA
Full Time
High School
$26.44 - $31.25 Hourly
Up to 50%
Admin - Clerical


Position Title: Success Navigator
Division: Education
Department: Support Services
Reports to: Director, Corpsmember Support
FLSA Status: Full-time / Non-Exempt (hourly)
Compensation: $26.44 to $31.25 per hour
Schedule: Monday through Friday, 8:00am to 4:30pm with occasional weekend work
Location: This position is 100% in-person, located at 1560 Berger Drive. 
Travel: Local travel may be required up to 35% of the time.


About the San Jose Conservation Corps (SJCC+CS):

San Jose Conservation Corps + Charter School develops young adults to create transformational change for our community and our planet. Our vision is for a hopeful and sustainable community that nurtures the aspirations of all young people. We believe in Service to Self, Service to Community, and Service to Environment. For more information about the Corps, visit


Position Summary:

The Success Navigator will provide a robust mix of services including outreach and recruitment, support service referrals with follow-up, case management, academic and employment advocacy, leadership development, and postsecondary exploration and bridging. The Success Navigator supports the CFET Support Services department and Corpsmembers and students in meeting barriers to success through an empathetic approach. The Success Navigator is a relationships expert with the ability to create authentic relationships with Corpsmembers, students, and staff, and leverage community relationships to support Corpsmembers and students toward personal and educational success as a support service outcome.


Job Duties:

Support Services Referrals and Follow-up

  • Hold open office hours on campus, and assiduously cultivate an environment welcoming to Corpsmembers and students in an atmosphere of possibility
  • Proactively identify and address potential barriers while reactively addressing crises and barriers that arise.
  • Provide support service referrals and case management to Corpsmembers in income, housing, food, health care, transportation, childcare, legal, wellbeing, and pregnancy care.
  • Meet in-person or virtually with Corpsmembers.
  • Conduct bi-weekly check-ins with all Corpsmembers on caseload; providing more intensive support and advocacy as needed.
  • Support Corpsmembers and students in accessing the educational resources necessary to persist in and complete secondary education.

Off-Site Presence / Travel

  • Travel between SJCC locations, job sites, and off-site locations such as local government administration or judicial branches.

Data Input and Reporting

  • Enter all data on-time and accurately to support program evaluation and outcomes tracking and ensure proper and timely documentation of services
  • Conduct CFET outreach and recruitment with appropriate documentation, data tracking and services
  • Conduct future-focused and spark-finding assessments and co-facilitate life skills workshops.
  • Track Corpsmember progress and report on success, barriers, and areas of improvement.


  • Attend meetings, appointments, and/or phone calls virtually or in-person as needed.
  • Co-facilitate restorative justice circles to build relationships, strengthen community, and prevent conflict.
  • Work collaboratively with colleagues across agencies, institutions, and systems
  • Collaborate with school and job-training personnel to track corpsmember progress and address any employment related issues that may impede in their ability to thrive.

Salary and Benefits

  • Salary: $26.44 to $31.25 per hour. Placement on the compensation scale is determined using a number of factors, including the candidate’s level of experience and education that either meets or significantly exceeds the minimum requirements.
  • 403(b) Retirement Benefits with up to 3% employer match after 1 year of service
  • Credit Union and Employee Assistance Plan
  • Medical, Vision, Dental, and Life Insurance
  • Holiday, Vacation, and Sick Pay
  • Education Assistance Program
  • Subsidized annual Eco Pass

Work Environment & Requirements

Position may require prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. The incumbent may be required to drive a vehicle up to 35% of the time. The position may require the incumbent to occasionally lift up to 25lbs. Additionally, the position requires far and near vision when driving, reading, and using a computer. Acute hearing is required when providing phone and personal service. The nature of the work may require the incumbent to work evenings, weekends and holidays. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.


Equipment Used: Desktop computer, laptop computer, keyboard, mouse, cellular phone, handheld (wired) phone, personal vehicle or company vehicle (sedan).


Reasonable Accommodations: The San Jose Conservation Corps + Charter is committed to the full inclusion of all qualified individuals. As part of this commitment, SJCC+CS will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact


NOTICE: The statements herein are intended to give a broad description of this job function and should not be construed as an exhaustive list of all responsibilities, duties and skills required. Other duties and/or projects may be assigned.


SJCC Commitment to Diversity, Equity, and Inclusion:

The San Jose Conservation Corps + Charter School provides equal employment opportunities to all employees and applicants for employment. The Corps and School does not discriminate based on an individual's race, sex, religion, color, national origin, ancestry, physical or mental disability, medical condition, marital status, military and veteran status, sexual orientation, age, gender, gender identity, gender expression, genetic information, hair style, hair texture or any other basis prohibited by law. Working at SJCC+CS means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, benefits, and training. SJCC+CS makes hiring decisions based solely on qualifications, merit, and business needs at the time.


Employment At-Will

The San Jose Conservation Corps + Charter School is an “At-Will” employer. This means that employment with SJCC+CS is voluntarily entered into and staff members are free to resign at any time.  Similarly, SJCC+CS may terminate the employment relationship at any time, with or without cause or prior notice, as it deems appropriate.   This at-will employment relationship can be changed only in a written agreement signed by the staff member and the Executive Director of SJCC+CS.



All new hires will be required to provide proof of vaccination absent an approved medical or religious exemption prior to their start date. If a new hire is in the process of being vaccinated, their start date may be adjusted to a future date after they have been vaccinated.  Fully vaccinated means at it has been at least two weeks since the person has completed the entire recommended initial series of a COVID-19 vaccine.


To Apply:

To apply, please complete an application via the San Jose Conservation Corps’ website at The application deadline is 11:59 PM on August 31, 2023.


Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided.


Please contact Hefziba Owens, Recruiter / Onboarding Specialist via email at if you have any questions.


Minimum Qualifications:

  • High school Diploma or GED
  • BA/BS degree and two years of experience working with youth who have experienced the education system failing them, the foster care and justice systems, homelessness, or who are pregnant/parenting, OR;
    • 4 years of experience working with youth who have experienced the education system failing them, the foster care and justice systems, homelessness, or who are pregnant/parenting
  • 2 years of experience working with youth who have experienced the education system failing them, the foster care and justice systems, homelessness, or who are pregnant/parenting
  • Experience or a desire to learn more about the impact of systems on the lives of youth and young adults
  • Proficiency in Microsoft Office programs, particularly Word, Excel, and PowerPoint, Asana, Slack, Google Docs

Driving Record and Requirements: If the position is offered and accepted, candidates must submit a copy of their DMV driver’s record. The candidate also must possess and continue to maintain a valid California Class C driver’s license and a clean driving record. This position requires the incumbent to possess a dependable car with current, state-compliant auto insurance coverage.

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in the United States. Please be informed that San Jose Conservation Corps + Charter School will NOT sponsor, represent, or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

Medical Verification: State law requires all employees working with youth to provide medical verification of negative tuberculosis test results within the last year. Employees will also be required to submit proof of COVID-19 vaccination.

Background Check and Fingerprinting: If the position is offered and accepted, candidates will be required to undergo Live Scan Fingerprinting as well as a background check, which includes a state and federal criminal history record check.

Drug Screen: If the position is offered and accepted, candidates will be required to undergo and pass a 5-panel drug screen.


Preferred Qualifications

  • MA or MS degree in Social Work or related field
  • Bi-lingual (English and Spanish)
  • Case Manager certification

San Jose Conservation Corps + Charter School is a safe, inclusive environment that welcomes individuals from diverse backgrounds and experiences. We strongly encourage individuals from marginalized or underrepresented groups to apply. We understand that some applicants may feel discouraged when they see a long list of job requirements and do not meet every single criteria - we urge you to apply nonetheless. At SJCC+CS, we do not seek a "perfect" candidate because we believe in our core values of Respect, Education and Development, Safety, Empathy, and Equity and Inclusion. If you are enthusiastic about making a difference, passionate about our mission, and dedicated to our values, we invite you to apply. Join us in creating a culture of excellence and transformational change.



Strategic Thinking: Understands role and responsibilities as it relates to departmental goals and overall company’s strategic plan.

Culture: Contributes to and maintains the desired organizational culture by outlining values and norms of expected behaviors; Demonstrates awareness of organizational values of Respect, Learning & Development, Safety, Empathy, and Equity & Inclusion.

Communication:  Demonstrates good verbal and written communication skills, sound judgment, and strong organizational skills; strong sense of professionalism and ability to navigate conflict constructively

Team: Participates as an effective team player and demonstrates strong people skills.

Business Acumen: Demonstrates computer proficiency including email, MS Office, publishing, website skills, social media knowledge

Customer/Client Focused: Clear understanding of Corpsmember needs, demonstrates a professional and empathetic demeanor towards Corpsmembers to focus on providing the resources and help that they need to succeed.

Best Practices: Follows policies and procedures of role/responsibilities as outlined. Maintains a strong sense of confidentiality and privacy. Familiarity with Santa Clara County’s secondary education landscape and community based programs in food, health care, transportation, childcare, legal, well-being, and pregnancy care

Emotional Intelligence / Self Mastery: Demonstrates emotional intelligence and self-mastery by placing value in continued personal growth. Demonstrates a high level of personal accountability for the quality and impact of work for social equity.

Data-Informed Decision Making: Reports data as requested in a timely manner. Quality of work is in line with the expectations outlined by the requesting party.