Harris County Emergency Services District No. 7 (the Spring Fire Department) is currently looking for a Technology Support Specialist. The Technology Support Specialist, reporting to the Technology Manager, will provide support to department personnel and IT infrastructure (approximately 200 users, 100 devices across 11 locations), as well as support public safety radio equipment, audio-visual equipment, and various in-vehicle technology. The Technology Support Specialist will provide support as part of an on-call rotation, and escalate issues to higher level personnel, or vendors, as needed. Please note, this position description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time, with or without notice.

Responsibilities:

• Provide front line technical support to users with hardware and software related issues
• Maintain department computers, servers, and networking equipment
• Maintain documentation of work performed in ticketing system
• Maintain inventory of parts and equipment, documenting as needed
• Support radio communications infrastructure including handheld and mobile radios
• Perform work on-site at fire stations, or in vehicles, as needed to resolve issues
• Participate in on-call technical support rotation to support users after hours
• Work with leadership and third-party vendors to coordinate support as needed 

Minimum Qualifications:

• Candidates must pass a background check, drug screen and physical
• Valid, unrestricted driver’s license
• High school diploma and two years of college or relevant experience in IT
• Ability to work with users in a professional and positive manner – written, orally, and by phone
• Strong troubleshooting ability
• Knowledge of computer hardware (Dell, HP, Lenovo)
• Knowledge of mobile device hardware and software (Apple iOS)
• Knowledge of enterprise software and cloud services (Microsoft Windows 10, Server 2019, Office 365)
• Basic knowledge of networking hardware (Cisco, Juniper, Meraki) and concepts

Preferred Qualifications:

• Prior experience in public safety
• IT related certifications (Microsoft, Cisco, VMware)
• Knowledge of public safety radio systems (Motorola or Kenwood)
• Knowledge of in-vehicle computing (ruggedized computers, Cradlepoint modems)
• Desire to keep current on computing technologies

Compensation and benefits:

• Compensation depending on experience ($45,000-55,000/year)
• Paid sick and personal time off
• Fully-paid premiums for employee, and partial payment of premiums for family Health, Dental & Vision insurance
• Pension through Texas County and District Retirement System - 7% mandatory employee contribution, 250% department match upon retirement
• Department-issued laptop, cell phone, tablet, and other equipment needed to complete job duties

HARRIS COUNTY ESD No. 7 (THE SPRING FIRE DEPARTMENT) IS AN EQUAL OPPORTUNITY EMPLOYER - All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and department needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.