DTiQ is an international Loss Prevention Technology company and the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
A Tech Support Lead must possess strong written and verbal communication skills. They are expected to approach technical account management from a project management mindset, where they collect or build the documentation for the accounts they manage. They will be expected to build relationships with the individual points of contact and documenting the procedures unique to the account. This requires a high level of soft skills for internal and external customers and a willingness to work with multiple departments to ensure the customer experience is managed effectively. They are also expected to work directly with Support's leadership team to manage the daily administrative tasks associated with each team.