DTiQ is an international Loss Prevention Technology company and the world’s leading provider of intelligent video-based surveillance and loss prevention services.
With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.
If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.
The Technical Support Manager will lead the technical support efforts in building processes and procedures that are successful and repeatable in delivering value to your customers. Every customer is invaluable to our company and long-term goals and must be delighted, not just satisfied.
We manage and troubleshoot commercial surveillance networks and provide auditing and data analytics services for theft, fraud, and other criminal or high liability events. You are expected to manage a tech support team/s and their respective leads while providing guidance for each team to ensure department operations run smoothly and keep the customer-centric focus. Work closely with senior management and executive management of DTiQ, to uphold the strategic leadership vision of the company while ensuring the continuing advancement and development of the department.