Teacher Resources Associate
Job Details
Entry
Participate Learning - Chapel Hill, NC
Full Time
2 Year Degree
None
Teacher Resources Associate

Love what you do and why you do it! 

Participate Learning uses business as a force for good to connect teachers and students through global education programs. We are currently recruiting candidates in search of inspiring, fulfilling work who want to join us on our mission to unite our world through global education.

As a proud Best for the World, B Corporation, we focus on a triple bottom line, with equal focus on people, planet and profit. This position is a key contributor to helping Participate Learning reach our goals - to promote engaging learning environments, and empower teachers and inspire students to create impact on a global scale.

At Participate Learning, our most important asset is our staff. We offer a comprehensive benefits package that reflects this. We offer health coverage, flexible spending accounts, paid disability, maternity/paternity leave, generous vacation, paid sick time and federal holidays. Additional perks include 401(k) match, adoption assistance, infant-at-work program, work-from-home options, cell phone reimbursement, fully-stocked kitchen, onsite gym and volunteer time off. 

As a global educational company, we encourage lifelong learning and support our employees' pursuits through tuition assistance, learning a new language and annual professional development funds.

 

Position Summary

The Teacher Resources Associate provides onboarding and continuing support for Participate Learning’s cultural exchange teachers. The Teacher Resources Associate is responsible for the successful arrival and orientation of all new international teachers, facilitating a smooth transition to their new environment, and for all related and ongoing logistical support for teachers in the program.

 

 

Teacher Onboarding Responsibilities:

  • Provide excellent  daily customer service and support to 1000+ U.S. based international teachers, through online chats, phone & email, ensuring timely and thorough responses that ensure a positive experience for international teachers throughout their program and also to oversee travel process for new teachers.

  • Use problem-solving skills as well as knowledge of cultural adjustment, cross-cultural communications, and the U.S. education system to identify issues affecting international educators.

  • Work as part of the Teacher Resource team to implement key educator processes such as renewals, visa extensions, surveys, internal projects, etc.

  • Help to  engage international teachers in online collaboration, chats, resources, program materials, and  professional development.

 

 Key Knowledge, Skill, Ability and Education Requirements 

  • Bachelor’s Degree  (Education, Communications, Business or International Studies or related field) or equivalent experience and education

  • Strong written and oral communications skills

  • Experience living abroad and/or second language preferred (Spanish or Mandarin)

  • Experience in customer service

  • Strong organizational skills in routine as well as time-sensitive situations, ability to prioritize, multi-task, and follow through.

  • Analytical and pragmatic problem solving skills, applying good discretion and judgement

  • Quickly learn and adapt to new technology

  • Ability to work weekends and/or evenings as required.

  • Team- oriented player 

 

Due to the nature of our work with teachers and schools, COVID-19 vaccine is a requirement for new hires, however the company will consider accommodations for disability and religious reasons.

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