IT Client Hardware And Software Technician
Job Details
Answers in Genesis / Creation Museum - Petersburg, KY
Full Time
Technology

The Answers in Genesis Technology department is currently seeking a Client Hardware & Software Technician to provide excellent customer service and superior technical device support to all staff. This position is the front line for IT services and needs to be dedicated to achieving amazing levels of customer satisfaction while assisting fellow employees to achieve business objectives. Duties include overseeing the entire client device lifecycle; requiring superb technical skill displayed in initiative, resourcefulness, and persistence in problem solving and process optimization. All work is to be always done with excellence and professionalism, with conduct worthy of the cause of Christ. This position will allow one to impact others through a service mindset centered on making an eternal difference. This position should display our Core Values of SERVE (Serve, Equip, Relate, Value, Engage) when interfacing with both internal and external customers to ensure that the message and mission of Answers in Genesis is portrayed in an effective and God-honoring fashion. This position provides opportunities for spiritual, personal, and professional development.

Responsibilities

  • Promote the mission and standards of Answers in Genesis.
  • Create a SERVE culture environment in all work done.
  • Approach all tasks with a second-mile mindset
  • Prioritize personal integrity in all interactions and assignments
  • Collaborate daily with team to development a SERVE culture.
  • Support and promote Answers in Genesis, Creation Museum, and Ark Encounter.
  • Research solutions, install, troubleshoot, support, and optimize client computing hardware and software tools for employees, as well as assisting guests as needed.
  • Configure and troubleshoot employee smartphones, tablets, and other mobility-related devices.
  • Provide face-to-face, onsite support, as well as utilize phone and remote-control software to support clients as appropriate
  • Teach and train staff on best practices for hardware/software use.
  • Maintain an accurate inventory of technology assets and assignment.
  • Assist with deployment of client services and tools and support of network infrastructure.
  • Research emerging technological tools for possible use in ministry.
  • Continually evaluate the effectiveness and efficiency of positions current responsibility set and improve where necessary.
  • All other duties and responsibilities as assigned by management.

Requirements

  • Must agree with and be able to sign our Statement of Faith.
  • Maintains a personal relationship with Jesus Christ.
  • Regular attendance at a local Bible-believing church.
  • Customer-service oriented with an understanding of, and commitment to, excellent customer service and high customer satisfaction levels as an aspect of serving the Lord.
  • Enjoy working with people at all technical levels.
  • Exhibit a teachable spirit with humility, serving others and submitting to directions from management.
  • Trustworthy in use of time and in carrying out responsibilities with integrity.
  • Detail-oriented with consistent follow-up and follow-through.
  • Able to work independently with minimal supervision.
  • Willingness to work according to internal standards and procedures and with designated tools.
  • Ability to remain calm under pressure and to be a calming influence on others in high-pressure situations.
  • Ability to communicate technical issues and concepts to a broad range of technical and non-technical staff clearly and concisely with kindness and tact.
  • Ability to estimate and meet realistic deadlines, perform under pressure, and react quickly to changing priorities.
  • Possess technical aptitude to quickly learn new technologies and a desire to continually learn and improve skills.
  • Present a professional and courteous appearance, speech, attitude, and demeanor to both employees and guests.
  • Able and willing to work evenings and weekends as assigned.

Experience & Education

  • 2+ years experience in multi-platform and multi-device technical support preferred
  • Fluency with Apple devices and software, as well as Microsoft Windows
  • Experience supporting Point-of-Sale systems in a production environment a plus
  • Must possess technical knowledge of setup, configuration, administration, documentation, and troubleshooting of MS Windows 7-10, Mac OS X, Microsoft Office, iOS, and Android software and devices; on-the-job experience preferred
  • Must have ability to install, configure, and troubleshoot Windows & Mac desktops and laptops, networked printers, Wi-Fi & Bluetooth devices, and iOS, Android, and Windows smartphones and tablets
  • Intermediate-level network connectivity troubleshooting skills preferred
  • Additional knowledge and skills a plus: Adobe products; Apple Keynote; PBX & IP phones; network wiring & switches; Wi-Fi; Microsoft Office 365, including administration; Microsoft Active Directory, including user, computer, and other administrative and maintenance tasks; PowerShell; and an ability to teach others, both individually and to a group
  • Software development experience a plus
  • Familiarity with process driven methodologies such as ITIL and GTD also a plus

Items Needed for Possible Employment

  • Completion of on-line application, https://answersingenesis.org
  • Salary Requirements
  • Salvation Testimony
  • Creation Belief Statement
  • Confirmation of your agreement with the AiG Statement of Faith
  • Completion of a Background Check and Pre-Employment Drug Screen
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