Customer Service Specialist
Job Details
Seaman Paper Co. - GARDNER, MA
Full Time
High School
$18.00 - $21.00 Hourly
Customer Service
Role & Responsibilities

Seaman Paper is the leading supplier of lightweight decorative tissue papers for retail packaging, consumer products and industrial lightweight papers. We have grown globally through continuous innovation of our product line with a strong focus on sustainable manufacturing. Seaman Paper provides design services to enhance our customer experience with our products.

Seaman Paper is an Equal Opportunity Employer.

Job Summary:

The CSR is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with vendors and team members in management and various other departments.

Duties & Responsibilities:

Receive orders from customers, review and enter

Issue WO or PO for order-specific production, email them

Watch order dates/route by dates, work with production & shipping for best result

Promptly communicate issues to customers and internally (dates need pushing out, item# or case pack questions)

Fill out customer item setup spreadsheets or item agreements

Maintain and circulate internally customers requirements (vendor guides/shipping manuals)

Customer questionnaires, product MSDS requests, factory capacity questions as needed

Research deductions, get PODs, and dispute or issue credit memos

Work with credit dept. and customer for short-pay resolution

Monitor inventory on hand and prompt for production when stock needs replenishing

Check and send inventory availability to customers that request it

Customer Quality Concern Report form & follow up


Make sure customer-specific item records are accurate and current

In-depth awareness of our custom consumer products items and account requirements

Maintain customer-specific records and transactions in Netsuite

Perform other duties as assigned.


Skills & Requirements:

HS Diploma or equivalent, Associates or Bachelors Degree preferred

Customer focus

Accuracy is mandatory must be detail oriented

Ability to self-prioritize with efficient time management

Excel proficiency

Strong math skills

Excellent communication skills (phone & email)

Problem solving/analysis

Busy office atmosphere requires ability to multi-task, with follow up through resolution

Positive attitude of company support and team work

Adaptable and willing to pitch in extra wherever needed

Accounting/finance background helpful

Job Type: Full-time