Restaurant Hostess

SUMMARY: Greet guest, seat guest, enter guest’s information into open table reservations system, take To-Go orders, maintain menus and restaurant specials information and ensure quality of facilities and service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet Guest and seat them at tables or in waiting areas.
• Provide guests with menus.
• Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of covers.
• Speak with patrons to ensure satisfaction with food service, to respond to complaints, or to make conversation.
• Answer calls and respond to inquiries or transfer calls.
• Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dinning details are handled properly and customers’ concerns are addressed.
• Inspect dining and serving areas to ensure cleanliness and proper set up.
• Inform patrons of establishments specialties and features.
• Receive and record patrons dinning reservations and preferences.
• Communicate room charges to the front desk.
• Direct patrons to resort facilities and waiting areas.
• Take and prepare To-Go orders.
• Operate cash register to accept payments for food and beverages.
• Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
• Assist with preparing and serving food and beverages.
• Assist bussers if there is a need for tables to be cleared or set up to accommodate incoming reservations.
• Communicate with restaurant manager any discrepancies in reservations.
• Support safe work habits and contribute to a safe working environment at all times.
• Follow directions, get along with co-workers and supervisors, treat co-workers, supervisors and guests with respect and courtesy, contributes to a positive and rewarding team environment and refrains from abusive, insubordinate and/or violent behavior.
• Perform other related duties as requested by the supervisor.

QUALIFICATIONS, SKILLS & ABILITIES:

Listed below are the qualifications that represent the knowledge, skills, and/or ability to perform this job successfully:

• Must provide prompt and cordial service to all guests.
• Working knowledge of, or the ability to learn, point-of-sale computer systems.
• Must be reliable, responsible and able to work well under pressure.
• Ability to understand and carry out written and verbal instructions.
• Apply critical thinking to solve problems in standardized situations.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Must be able to work independently.

• Must meet legal age requirements for the position.

EDUCATION AND/OR EXPERIENCE:

• Equivalent combination of education and experience.
• Prior resort and/or hospitality experience preferred.
• High school diploma or equal to a GED.