Resource Navigation Specialist II - Bilingual English/Spanish
Job Details
Providence Gateway - Portland, OR
Full Time
$16.56 - $20.04 Hourly
Nonprofit - Social Services
Resource Navigation Specialist II - Bilingual English/Spanis


Resource Navigation Specialist II (full-time), who is bilingual in English and Spanish, provides clinic-based community resource navigation services at various medical locations in Multnomah County. Specific responsibilities include conducting brief client assessments, action planning and individualized service referrals based on clients’ goals and objectives, conducting program outreach, and following-up with clients to ensure needs are met.


  • Utilize person-centered and trauma-informed assessment to identify and prioritize client needs. Support and encourage clients’ self-advocacy.
  • Collaborate with community partners to connect clients with food resources, energy assistance, housing assistance, medical/medication assistance, life skills classes, recovery resources and other social need resources available in their community.
  • Maintain an up-to-date working knowledge of various benefits and resources, and assist clients with application processes. Assist with development of new community partnerships and building of INW’s resource pool. Conduct outreaches to new and existing community partners, regularly update an on-line resource database to reflect any changes in eligibility, locations etc.
  • Collect and assist in processing of high volumes of documentation necessary to complete clients’ requests for rental and other basic needs assistance.
  • Complete accurate, legible and timely documentation of services delivered in accordance with client information management standards in all applicable program databases. Maintain compliance with all HIPAA standards.
  • Collaborate closely with funder admin and program/clinical staff. Attend all relevant staff meetings at the clinics and comprehensively present the program. Develop and maintain positive working relationships with health providers, nurse case managers and others to maintain effective outreach strategies and support clients’ access to the program.
  • Effectively communicate agency policy, mission, values, and decisions to program staff, collaborating organizations, and the community.
  • Meet performance standards set forth by the Housing & Safety Net Department regarding quantity, timeliness, and quality of work. Participate in agency and funder mandatory trainings. Represent the Department at various agency and community task forces, committees, and planning groups. Accept other work assignments as assigned by the Program Director/Manager.


  • Minimum of two years of work, volunteering in social work or related field, or lived experience.
  • One year of experience in working with families and individuals experiencing poverty and/or homelessness, or having long term mental health, addiction/recovery, and/or other long term disabilities.
  • Sensitivity and ability to relate to people from diverse lifestyles, socioeconomic levels, and cultures with the abilities to provide culturally responsive services.
  • Demonstrated ability to effectively work within a strength-based, trauma-informed and person-centered support service delivery model.
  • Ability to relate to communities of color as well as with Impact NW’s diverse community of staff and volunteers.
  • Confidence and resourcefulness in crisis situations, and sensitivity to clients in vulnerable circumstances.
  • Ability to both work independently and be self-motivated as well as willingness to work as a team member and support Impact NW’s mission.
  • Ability to communicate effectively in target foreign language. Bilingual in English and Spanish.
  • Possession of consistent professional boundaries, good organizational skills and ability to prioritize multiple and varied tasks.
  • Ability to communicate effectively, both orally and in writing. Working knowledge of Microsoft Office.
  • Possession of valid Driver License and up-to-date Vehicle Insurance Coverage.



  • Repetitive motion, prolonged sitting, extensive visual involvement.
  • May require some early morning, evening and/or weekend meetings.
  • May be exposed to angry or distraught people.



  • 100% Employer paid medical, Short Term and Long Term Disability, Life insurance.
  • 401 (K) with employer matching contribution.
  • Attractive PTO and Vacation Policy.
  • Opportunity to grow through training and development.