HR Operations Manager
Job Details
Central Office - Shelton, CT

Recovery Network of Programs, Inc. (RNP), is a private, non-profit, social service agency which has been serving the Greater Bridgeport Community and Fairfield County area since 1972. RNP is dedicated to helping those living with substance use, mental health disorders, gambling addiction and homelessness. Our mission is to restore hope, health, and wellbeing for individuals and families in a recovery environment that embraces compassion, dignity, and respect.


Human Resources Operations Manager

Hours: Monday- Friday, 8:30am - 4:30pm with some flexibility

This position is 40 hours per week on site, in our Shelton, CT administrative team office, reporting to CHRO.


Under the supervision of the CHRO, the HR Operations Manager will support the CHRO and HR team in all HR functions including the administration of employee benefits and assistance with employee relations. The manager will be responsible for assessing, monitoring, and improving the agency’s HRIS, Paycom, to utilize available modules and improve processes. Then manager will have experience and a proven track record evaluating and driving HR operational performance, budgeting for and managing HR spend and optimizing organizational policies and procedures. The manager will provide data driven solutions through HR analysis and reporting.


Job Responsibilities:

  • Managing and administering RNP’s employee benefits including but not limited to retirement plans, health insurance and life insurance.
  • Manage HRIS, Paycom with benefits updates, setup enrollment process annually, ACA filing, ongoing employee enrollments/changes.
  • Better utilize the agency’s HRIS, Paycom, to improve processes.
  • Support the recruitment process and employee life cycle in all aspects that touch HR
  • Provide support in the creation and communication of new performance evaluation process
  • Provide employees with explanations of benefits and instructions on enrollment
  • Audit monthly billing for all employee benefits
  • Manage FMLA cases and respond to leave and disability questionnaires.
  • Pull reports from Paycom and create presentation as needed to provide HR data and analytics
  • Work with legal resources and benefit consultants to ensure employee relations and benefits activities adhere to company policy and legal and regulatory requirements.
  • Investigate and resolve complex or critical employee relations issues in a timely and effective manner.
  • Analyze employee feedback across all levels on a regular basis and propose potential policy changes to generate more positive outcomes.
  • Reports, maintains, and monitors all workers' compensation case files; follows-up on open cases.
  • Budget for and manage HR spend
  • Performs other related duties as required and assigned.


  • Bachelor's degree in Human Resources or Business-related field; Master’s preferred
  • PHR/SHRM-CP certification preferred
  • Must have prior experience with all aspects of employee benefits
  • Minimum 5 years’ experience working in HR administrative role; supervisory experience a plus
  • Oversight of HRIS and implementation experience required.
  • Ability to provide/present clear accurate data analysis and reporting
  • Intermediate to advanced skills in MS Office Suite (Word, Excel, PowerPoint, Outlook).
  • Demonstrate a high level of customer service which includes timely response time, with tact, diplomacy, professionalism, and sensitivity in all interactions
  • Ability to handle confidential and sensitive information.
  • Provide and analyze data to support compensation and benefits decisions
  • Ability to quickly assess priorities and adjust as needed.
  • Must be able to work independently while maintaining efficient communication with CHRO


RNP is offering $80-90k DOE with generous paid time off and additional benefits.


  • 4 weeks of Paid Time Off, 5 days of Extended Leave Time, 14 Holidays, Birthday
  • Medical, Dental and Vision
  • Generous employer contribution provided for annual healthcare expenses
  • Flexible Healthcare or Dependent Care accounts or Health Savings Account
  • Basic Life insurance at no cost to employee
  • Retirement plan- 403b employer contribution without vesting period
  • Tuition or Certification Reimbursement and potential Student Loan Forgiveness
  • Employee Assistance Program
  • Optional voluntary insurance including but not limited to short-term and long-term disability


Recovery Network of Programs, Inc.

2 Trap Falls Rd. Suite 405, Shelton, CT 06484


All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability, veteran status or any other characteristic protected by law.