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Field Technician

Job Details

Santa Rosa, CA

Come join our team at Gee Heavy Machinery

We are looking for a skilled and motivated individual to join our team as a Field Technician. In this role, you become a member of Operating Engineers Local 3, you will be responsible for providing on-site servicing, diagnostics, and repairs on Komatsu heavy equipment. The ideal candidate will have a proven track record of success in field service, excellent communication and interpersonal skills, and a passion for safety. If you are a self-starter who is driven to succeed, we want to hear from you!

 

Why Join us?

 

  • Highly competitive compensation.
  • Union fringe benfits including Pension, Healthcare, PTO, paid holidays and more.
  • Employee discounts for personal auto purchases.
  • Potential for significant career growth in a growing business.

 

What you'll do...

 

  • Troubleshoot, diagnose, and repair mechanical, electrical and hydraulic failures of heavy equipment.
  • Access Komatsu and other OEM websites to retrieve service manuals and other documents.
  • Drive a service truck to various locations.
  • Perform factory updates as scheduled, following the manufacturer's instructions and staying within recommended labor time requirement guidelines.
  • Keep an accurate record of time worked to guarantee that each work order contains correct labor entries.
  • Maintain daily service reports and equipment status reports.
  • Complete all necessary forms and accurately depict each step in the repair process to expedite payment from the customer.
  • Complete warranty information and store failed parts to ensure maximum reimbursement from OEM for each warranty claim.
  • Perform an FLRA (Field Level Risk Assessment) at each jobsite and always remain vigilant of potential hazards.
  • Communicate professionally and in a service-oriented manner, both written and verbally, with customers, vendors, and manufacturers.
  • Actively participate in the meeting of department goals, including customer loyalty.
  • Contribute to accurate customer machine population in the enterprise resource planning system (ERP).
  • Contribute to accurate customer name and address information in customer relationship management (CRM) system.
  • Other duties as assigned.

 

What you'll need...

 

  • 3+ years of successful hands-on experience with diesel engines, hydraulics, and diagnostics.
  • Valid driver’s license and clean 3-year driving record.
  • Experienced with the latest electronically controlled machines.
  • Must be able to fully comprehend hydraulic and electrical schematics with a history of successful troubleshooting and technical experience.
  • Competence in using a laptop and relevant software applications, such as Microsoft Outlook and Word; new hire will be trained on dealer ERP.
  • Associate degree or certification in Diesel Mechanics preferred.
  • High School diploma or equivalent required.

 

If you are ready to take your career to the next level, apply today.

Starting Pay: $ 47.77

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