Community Healthcare Worker - Health Care Access Now (HCAN)
Job Details
High School
Nonprofit - Social Services

Position Summary:

Responsible for providing basic family and individual assistance to resolve social and medical barriers to health care and related services.

Position Description:

  • Under minimal supervision, coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered
  • Maintain a minimum caseload of 25-35 active clients
  • Coordinate and follow up on referrals to other community organizations that specialize in areas prioritized by individuals.
  • Provide client advocacy and application assistance for appropriate services.
  • Coordinate with organizations to improve access to services for clients by directly assisting with obtaining transportation to appointments, conducting home visits and participating actively in community, interagency and coalition meetings. Foster good working relationships with the community and other service providers.
  • Provide current and appropriate general health and wellness education throughout interaction with clients as well as teaching self-advocacy skills.
  • Identify and document system/service barriers related to connecting clients with health and social services.
  • Complete required productivity reports as needed.
  • Enter client and provider data into the designated electronic system per the program protocol. Ensure timely and accurate documentation.
  • May be required to work irregular hours, attend other job-related meetings, and perform other duties as assigned.
  • Adhere to professional standards as outlined by protocols, rules and regulations.
  • Complete agency, accrediting body, and funder required training. Attend team and other meetings.

Required Knowledge, Skills and Abilities:

  • Ability to learn case management principles, healthcare management and reimbursement requirements
  • Excellent organizational and time management skills
  • Effective verbal and written communication skills
  • Ability to relate to and interact with a wide variety of people and cultures
  • Intermediate level problem solving skills and ability to multi-task while prioritizing
  • Ability to utilize technology including electronic service documentation system

Job Requirements:

  • High School Diploma or GED and 1 year experience in a public health and/or social services setting
  • Ohio CHW certificate required within 12 months of employment
  • Medical Assistant or STNA certification preferred
  • Valid Drivers License and current auto insurance required.

Essential Functions/Physical Demands:

  • Positional: Driving in accordance with job duties assigned. Occasional standing and walking. Frequent sitting.
  • Gross Mobility: Rare climbing, or crawling. Infrequent balancing, stooping, kneeling, or crouching. Frequent to constant reaching, handling and fingering.
  • Sensory: Rare tasting/smelling. Infrequent use of color vision. Occasional use of far visual acuity, depth perception, and field of vision. Frequent use of near and midrange visual acuity, and visual accommodation. Frequent to constant listening and talking.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability.

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EEOC Law 2