Education Programs Manager
Job Details
Zoological Society of Milwaukee - MILWAUKEE, WI
Full Time

The Education Programs Manager takes a holistic view of education programs—seasonal public programs and school programs—within Conservation Education at the Zoological Society of Milwaukee (ZSM). A focus on innovation within education programs is critical, with an eye toward revenue generation that allows us to further our mission. The role works closely with the Conservation Education leadership team in support of the Society’s mission to educate people about the importance of wildlife and animals and support the Milwaukee County Zoo (MCZ), and the Conservation Education department’s vision to inspire and empower all members of our community to take conservation action.



  • Lead and guide seasonal public and school education programs and staff, including:
    • Creation of the master seasonal public education programs and school programs schedules.
    • Guide overall curriculum development relative to department strategy, customer demand, established class offering cadence, and resource availability.
    • Work closely with Manager of Innovation and Community Engagement to design innovative new school and seasonal programs.
    • Prepare 3 seasonal registration processes, including brochure creation; timely marketing, promotion, and communication of programs; working closely with the Program Operations Manager to ensure smooth online registration processes for customers.
    • Scheduling of full-time and part-time staff for education program teaching and support.
    • Work with Zoo Pride staff to schedule volunteer support of programs.
    • Supervise and support summer camp manager in planning and running summer programs
    • Hiring, leading, collaborating with, coaching and evaluating (on teaching practices, classroom management, general work performance, etc.) education staff, including part-time and full-time.
    • Collaboration on program measurement and evaluation to ensure programming is inclusive, engaging, and aligned with department strategy and vision of conservation action outcomes.
  • Create, modify, monitor and maintain budgets aligned with department strategy, maximizing revenue, minimizing expense, and adjusting spending as needed.
  • Actively participate in the implementation of Tessitura (CRM platform) in support of public education programs and resource scheduling platforms in support of school education programs.
    • Thoroughly learn Tessitura; use Tessitura Analytics to inform education program planning.
    • Thoroughly learn Smartsheet as a means of scheduling and tracking seasonal education programs and scheduling, tracking, invoicing, etc. school education programs.
  • In partnership with the Manager of Volunteer Services, facilitate the integration of Zoo Pride education efforts into conservation education
  • In partnership with the Manager of Innovation and Community Engagement, provide support in professional development offerings, program innovation and growth, and community engagement opportunities.
  • In partnership with the Manager of Artistic Direction, create resources and programming opportunities for cross-marketing and increased integration of the Kohl’s Wild Theater program into education programming.
  • With Vice President of Programs and the department leadership team, ensure alignment of education programs to Association of Zoos and Aquariums accreditation standards and provide support to accreditation processes.
  • Hire, train, and manage education staff. Prepare full-time staff reviews/performance evaluations and maintain personnel records.
  • Serve as a leadership team representative to ZSM and MCZ leadership, including the ZSM board of directors, education committee, and MCZ guest experience committee; represent the education department and ZSM to local and national organizations, as needed.
  • Facilitate and support positive internal communications and organizational culture.
  • Actively participate in the Creative Department’s interpretive exhibit strategic planning as needed.
  • Develop curriculum and teach courses/classes for ZSM programming, as needed.
  • Participate in animal handling training.


  • Bachelor’s degree in education (formal, informal, environmental, etc.) or related field (e.g., conservation, wildlife biology, zoology, etc.).
  • Two years of experience teaching or guiding children and/or teachers; knowledge of informal education and/or formal school settings a plus.
  • Significant experience writing environmental education curriculum and aligning to education standards
  • Minimum 2+ years of leadership experience, with a demonstrated ability to manage complex projects, produce high quality products, lead and collaborate with people and get results from teams.
  • Demonstrated experience managing budgets and generating revenue.
  • Proven ability to work independently and in teams.
  • Proven ability to prioritize and plan work activities and use time efficiently to meet deadlines.
  • Demonstration of excellent verbal and written communication and presentation skills; Spanish or second language fluency a plus.
  • Knowledge of and strong interest in teaching and learning principles and practices.
  • Knowledge of zoo, aquarium, or museum education and related accreditation processes a plus.
  • Proficiency in Microsoft Office Suite; proficiency in additional collaboration platforms, CRMs (experience with Tessitura a plus), and resource scheduling tools preferred.
  • Possession of a valid driver’s license, personal vehicle and adequate car insurance with the ability to frequently travel to program sites, meetings and professional opportunities (with occasional out-of-town and overnight commitments).
  • Ability to become CPR/1st Aid certified within 6 months of employment; annual recertification required.
  • Ability to work flexible hours, including 1 to 3 weekend days per month.  
Summer Camp