Family Selection Supervisor
Job Details
3816 Latrobe Drive Office - Charlotte, NC
Full-time, Exempt
Tuesday through Saturday Work Week


The Charlotte housing market is in crisis and you have a passion to change it! Habitat Charlotte Region is looking for you!


Habitat Charlotte Region is searching for a talented and committed professional to serve as their Family Selection Supervisor. This position is responsible for leading a team of loan originators during the pre-approval functions of the Critical Home Repair (CHR) & Homebuyer programs (HB) through the application and approval process including acting as a staff liaison and primary coordinator to the Homeowner Selection Committee.  


Working in conjunction with other members of the Family Services department, volunteers, and community partners this person will also provide leadership and oversight of the outreach and recruitment process, working cross-departmentally to fulfill Habitat Charlotte Region’s mission.  Responsibility also includes serving as backup to the Director of Family Selection with emphasis on managing staff, underwriting approval, meeting, if not, exceeding quarterly and annual production goals and maintaining compliance.


Working to build homes, communities and hope in Charlotte and the surrounding area, Habitat Charlotte Region has partnered with more than 3,000 families since 1983. This year, we will help over 300 families through new home construction, recycling existing homes, critical home repair projects and financial literacy training. This is an exciting opportunity to be part of a leading nonprofit organization in the field of affordable housing.


Habitat Charlotte Region offers competitive wages and a great affordable benefits package. Pay as little as $28 per month for health insurance! Complimentary vision, short & long-term disability and life/AD&D. Dental and FSA accounts also available. Retirement Plan with up to 3% match. PTO for full and part time positions. Up to ten paid holidays for full-time team members.


Job Description


Essential Functions (other duties may be assigned):

  • Manage the Family Selection process for the HB and CHR programs to include overseeing application intake, processing and completing underwriting, credit and background checks, preparing application materials and sending program participant letters where appropriate, and maintaining regular communication with applicants throughout the process.
  • Manage the Homeowner Selection Committee, coordinating with the Committee Chairperson to recruit and train new members, ensuring volunteers have necessary information to conduct home visits, and overseeing the committee meetings. 
  • Work collaboratively with the Director of Family Selection (DoFS) in preparing files for final underwriting and approval as well as attending monthly Homeowner Selection Committee meetings.
  • Work collaboratively with DoFS with strengthening the affiliate’s community agency partnerships within its service area especially agency partnerships that are formalized by a MOU.
  • Assist with coordination and facilitation of trainings, orientations, meetings, recruitment activities and other public speaking engagements as needed.
  • Assist with the completion of weekly, monthly and quarterly reports related to department goals and metrics
  • Ensures compliance with Equal Housing regulations, and Fair & Accurate Credit Transactions Standards, HFHI guidelines and mortgage lending laws.

Physical Requirements

  • Ability work in office environment as needed which requires ability to speak, hear, with the visual and manual dexterity to manage papers, reports, and typing. 
  • Must embody the capacity to maintain the following for several hours at a time: use of personal computer or similar technology, phone, sitting as required.
  • Ability to lift/pull up to 20lbs. 
  • Ability to perform outreach in the community, including walking through neighborhoods, which may include visiting buildings and homes that may have stairs and/or other external elements, including weather for several hours at a time. 

Other Required Knowledge/Skills/Abilities/Education:          

  • College degree preferred, or any combination of the noted skills that demonstrates ability to perform the responsibilities of this position
  • Three (3) years of supervisory experience in mortgage lending environment
  • Two (2) years of mortgage origination and/or mortgage loan underwriting experience
  • One (1) year of mortgage loan processing experience or any combination of the noted skills that demonstrates ability to perform the responsibilities of this position
  • Strong Project Management experience including Data Reporting, Pipeline Management and Forecasting
  • Must obtain Qualified Loan Originator Certification (ABA) within 90 days of employment which includes Certification by the State of North Carolina
  • Experience in conducting presentations and speaking to diverse audiences in a variety of settings
  • Consistent and reliable attendance with ability and willingness to work flexible hours as needed, including Saturdays and some evenings
  • Demonstrated experience and sensitivity in working with persons of low-income and from diverse backgrounds
  • Possess a high level of self-motivation and critical thinking ability with Strong written and verbal communication skills
  • Intermediate-level experience using the Microsoft Office Suite (Word, Excel, PowerPoint), internet searches, typing
  • Exceptional organizational skills and dedication to completing projects in a timely manner, with adherence to schedules and deadlines
  • Comfortable working in a fast-paced environment and ability to multi-task and prioritize appropriately with advanced level attention to detail
  • Demonstrate a positive and respectful attitude when interacting with employees, homeowners, volunteers and the general public


Internal Interactions:         All Habitat staff, AmeriCorps members, and volunteers


External Interactions:        HFH Affiliates, Community Partners, Volunteers, Habitat Partner Families,

                                             Habitat for Humanity International & Affiliates


Schedule:                            Works flexible schedule Tuesday – Saturday, with monthly evening hours and periodic commitments beyond normal schedule.


Level of Authority:              Requires minimal supervision, reports to Director of Family Selection

Authorized to furnish necessary personal information of applicants to Family Selection volunteers and third-party organizations and companies for the sole purpose of processing applications.  All other requests for personal information of applicants or staff should be referred to the Director of Family Selection


Habitat for Humanity of the Charlotte Region is a drug-free workplace.  A pre-employment drug screen and background check is required.