Who We Are
Core Bank is an accomplished Community Bank located in the Greater Omaha, NE and Kansas City, KS areas. We are not a mere collection of buildings or a place just to work or manage money we are a community of friends, neighbors and partners in making life just a little bit better. Our culture - what we call our Recipe for Awesome - creates an environment that's a great place to bank - and a great place to work. It ensures we grow together, learn together, and have fun doing it.
At Core Bank, our Vision is to be a truly remarkable company that just happens to be a bank. And, if you just happen to want to work somewhere truly remarkable, then we'd love to get to know you. To learn more about what makes us - us, explore www.corebankcareers.com.
Who You Are
You are a detail-oriented IT professional with excellent customer service skills. You are relentlessly dedicated to what you do. You can switch gears as needed and thrive in a corporate structured environment. You enjoy providing great service and being recognized for it. You have a decent amount of experience and are looking for that one stable company that values you and has adequate opportunities for growth. Long story short, you’ve proven yourself in the field and would rather find a career than a job.
Job Summary
At Core Bank, Systems Administrators are accountable for configuration, maintenance, operations, and troubleshooting of the company’s hardware, software, and systems. Ensures that operating systems, hardware, software systems and related operating procedures are updated to meet organizational needs.
The Systems Administrator's responsibilities include:
- Adhere to information security policies and promote information security within IT and among Core Bank.
- Support and promote the use of governance processes, including incident, problem, change, release, and configuration management.
- Perform analysis of system needs; contribute, coordinate and facilitate the design, architecture, integration, and installation of products and services.
- Respond to help desk ticket requests promptly and professionally
- Facilitate IT training for end-users. This can include on-boarding of new employees and training current employees on software applications.
- Ensure servers, workstations, peripherals, communications devices and operating system/application software are properly configured for network operation, are on-line and are available to internal customers.
- Maintain Identity and Access Management systems.
- Maintain inventory of servers, workstations, peripherals, communications devices and operating system/application software.
- Work and troubleshoot assigned incidents daily to find resolution within the established service quality standard time frames.
- Submit change orders for all changes made to network systems and actively work assigned tasks to complete change orders in a timely manner.
- Participate and contribute to identifying standards, tools, and methods that IT should follow for proper internal control and governance processes
- Define, plan for and track end of life for various PC groups. Includes performing yearly audits to identify potential replacements. Collect PC’s that have reached end of life and have been replaced. Sterilize hard drives, cannibalize when prudent, and otherwise prepare for disposition.
- Define standard PC Configuration and assume responsibility for image definition and creation. All images are kept up to date with the newest patches and software. Assume overall responsibility for staging PC’s and preparing them for deployment. Asset tracking database is updated on a daily basis to reflect additions, deletions, or changes in PC inventory.
- Participate in new application onboarding by screening vendors, implementing prerequisites, and assisting with performance testing
- Assist with support and maintenance of phone system including administration and configuration.
- Assist with server and firewall maintenance, patching, and upgrades
- Liaison to external vendors to include entering statements into accounting system
- Must comply with all company policies and procedures, applicable laws and regulations.
- Attitude is taken that users of technology are actually “customers” of the IT department and that the utmost priority is to promptly serve these customers, treating them as customer, being tactful and considerate and working as a team; while still maintaining security and regulatory compliance.
- Participate in on-call rotation, providing off hours support as required.
- Works independently without daily supervision of tasks.
- Is able and willing to adapt to changing priorities and responsibilities. Able to adjust personal style to changing environment. Maintains focus and intensity, and remains calm, optimistic and persistent even under adversity.
- Willing to stay and complete work when needed even when beyond normal work hours.
- Maintain strict confidentiality in all aspects of support, especially while handling sensitive and highly personal information and data for employees and the organization.
- Regular attendance is required.
- Other activities, duties or responsibilities that are required of the employee may be assigned.
