Dental Office Coordinator
Job Details
APLA Health Center, Long Beach - Long Beach, CA
Full Time
High School
$22.87 - $27.55
Up to 25%
Day: 8am - 5pm
Health Care


Under the direction of the Dental Clinic Manager, the Dental Office Coordinators primary responsibility is to act in the best interest of the patient by providing patient-centered care. This includes ensuring the patient understands their treatment plan, insurance benefits, assisting with financial arrangements, preparing and sending specialty referrals, and coordination of appointments in a dental practice.



  • Perform the procedures of the dental clinic front office, including but not limited to the areas of:
    • Efficient Patient Service Care
    • Patient Registration
    • Casewatch Registration
    • Eligibility Verification
    • Appointment Scheduling
    • Communication of Dental Benefits to Patients
    • Incoming and outgoing referral processing
    • Patient Treatment presentation
    • Work with the clinical team to effectively manage daily patient flow
  • Follow and demonstrate commitment to APLAs Health policies and procedures
  • Create a welcoming environment in the front office
  • Confirm and update patient demographic, insurance eligibility, health history, and other medical information using the Casewatch and eCW Dental software programs.
  • Have patients complete all necessary forms and documentation necessary for registration purposes.
  • Explain and Communicate benefits and dental needs with patients after examinations.
  • Act as a mediator, assisting clients with understanding the limitations of certain services and assisting them in finding a solution to their concerns.
  • Assist in keeping patients' appointments on schedule by notifying the back office of patients arrival.
  • Answer telephone calls, make appointments, take messages, retrieve and monitor voice mail messages throughout the day.
  • Manage and retrieve incoming faxes in RingCentral
  • Coordinate transportation for patients as needed.
  • Obtain a breakdown of benefits and eligibility by calling the patients Insurance Company
  • Verify and record eligibility for the following Insurances and Manage Care plans: Medi-Cal, Liberty Dental, Access Dental, Health Net of California Dental, Cigna Dental, and Delta Dental, and all out-of-network plans
  • Verify if the patient is eligible for services under the Ryan White HIV/AIDS Program or My Health LA program
  • Update Casewatch eligibility every 6 months as required by the DHSP Program.
  • Ensure that all eligible patients under the RW Program sign the service agreement form required by DHSP; the following documents are required: Proof of Income, Proof of Residency, Current Diagnosis Form ( Lab work for established patients)
  • Coordinate and ensure all dental notes, referral information and required documentation is complete and submitted to the referral entity in a timely mannered.
  • Act as the petty cash custodian for the dental clinic under the supervision of the Dental Clinic Manager.
  • Collect payment from patients before services are rendered when necessary.
  • Act as liaison between dental providers and Finance Department as it relates to billing.
  • Assist with all Grant Funded Audits. Provide technical and administrative support for the auditors.
  • Work closely with management regarding client grievances and concerns about treatment.
  • Perform and assist as a chair-side dental assistant
  • Assist in maintaining OSHA and HIPAA compliance.
  • Assist in maintaining office and building fire/safety regulations.
  • Present a professional front office environment for all patients and visitors in appearance, manner, and quality of work at all times.



Training and Experience:

  • Must be a high school graduate or equivalent
  • A minimum of 1 year of recent and relevant experience working in the dental field and dental administration with a Dental Assistant Certificate or a minimum of 3 years of recent and relevant experience working in the dental field and dental administration without a Dental Assistant Certificate
  • Experience with patient registration and financial screening
  • Experience working with multiple benefits coverage programs, including private insurance and government programs
  • Experience working in a Federally Qualified Health Center preferred
  • X-ray license issued by the Dental Board of California or willing to get the license within the first 45 days of employment
  • Bilingual (English/Spanish) preferred
  • CPR Certified


Knowledge of:

  • Working Knowledge of Microsoft Office Software
  • Apply knowledge of ADA procedures and codes
  • Knowledge of the principals and practice of modern dentistry
  • General HIV/AIDS health issues
  • General medical and dental terminology; current ICD and CPT coding
  • Universal precautions and infection control
  • OSHA and HIPAA regulations
  • eClinicalWorks or similar electronic health record system
  • DEXIS imaging software


Ability to:

  • Respond with sensitivity, patience, and compassion to the special needs of the patients of our clinic
  • Communicate effectively and courteously with tact, diplomacy, and poise
  • Multitask efficiently
  • Follow written and oral directions
  • Maintain the patient appointment schedule efficiently
  • Work independently and responsibly
  • Work effectively as a team member in a busy medical/dental practice
  • Be self-motivated and maintain the commitment to excellence of APLA Health



This is primarily an office position that requires only occasional bending, reaching, stooping, lifting, and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.



Must possess a valid California drivers license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 and Booster or Medical/ Religious Exemption required.


Equal Opportunity Employer: minority/female/disability/veteran.