Customer Success Specialist
Job Details
Lincoln - Lincoln, NE
Optional Work from Home
Full Time
Day

Looking for your chance to make a real impact?

Firespring, Nebraska's first Certified B Corporation, is looking for an amazing human to join our team. We're known for providing marketing, printing and strategic guidance to thousands of brands, businesses and nonprofits in all 50 states and all over the world. Our mission is to accelerate client prosperity so we collectively do more good. 

Please let us know if this position sounds like your dream job.

Job Description

If you like to have a few balls in the air and get satisfaction for keeping them there, then this job is going to be your thing. You'll be building relationships with clients, troubleshooting technical issues, and consulting with them on the best practices of the products and tools we provide on our software as a service platform; including but not limited to website and email hosting. Learn more about the specific tools at printerpresence.com and https://www.firespring.com/services/nonprofit-website-builder/.

You've got to be fast on your feet, always two steps ahead of our clients, without breaking a sweat and with a smile on your face. They can hear those smiles through the phone.

Tasks and Responsibilities

  • Communicate with clients via phone, email, chat and online support tools.
  • Provide support and creative solutions to clients about their products.
  • Provide technical support to clients regarding email service and domain related topics.
  • Rapidly respond to and resolve customer issues.
  • Record all client-related correspondence so we know what we've done to help.
  • Consult with clients to maximize the use of our products.
  • Educate clients on future opportunities for growth.
  • Advocate on behalf of clients to all internal teams, including customer success, sales, engineering, front end development and marketing.
  • Smile when talking with clients—and team members of course.

Qualifications

  • Troubleshooting and creative problem solving is how you roll.
  • You can juggle more than the average juggler, figuratively.
  • Quality is job one, and two and three.
  • Organizer extraordinaire—in fact, it slightly bothers you that this list of bullet points isn't in alphabetical order.
  • You are so curious, it’s a good thing you’re not a cat.
  • Solving puzzles is your jam.
  • Salesforce, CMS and chat support experience is a plus.
  • You know enough about HTML cheats to be dangerous.
  • You know your way around Internet Explorer, Google Chrome, and Firefox.
  • You know how to strike a fun/work balance.
  • BS/BA preferred.

Compensation and Benefits

  • Salary—We recognize that our people are our greatest asset. We reward candidates who wow us by offering competitive pay.
  • Vacation—Paid holidays are a no brainer, but how does unlimited, paid vacation sound? Salaried employees of Firespring are encouraged to take what they need when it comes to time off in order to live their best and healthiest lives.
  • 401(k)—Your parents preached about the importance of saving. Now we’re helping you get it done. Firespring provides professional financial advisors who will help you make a plan and guide your investments.
  • Fun—Millions of people go to work, punch the clock from 8 to 5 and hate every moment of it. That’s not the case here. We have an indoor slide, a game room and a group of people dedicated to creating activities and fun inside and outside the office. To put it mildly, we’re serious about having fun—and it reflects in our work too. 
  • Giving back—When your employer makes it possible for you to give back to your community on the clock? Win for everyone. Every Firespring team member gets one paid day off each month to give back to the community in any way they’d like.
  • Miscellaneous Benefits—Not all benefits are about the Benjamins, baby. Some of the things you’ll enjoy while working here include unlimited soft drinks, tea and beer. And don’t worry about your duds—business-casual is the dress code here. Still looking to make your cubicle-shackled friends jealous of your new gig? Our company-wide social and recreational activities are sure to do just that.

Ready to come aboard?

Please include a cover letter.

While we genuinely appreciate your interest in employment with Firespring, we can only respond to the most qualified candidates.

Firespring is an EEO/AA employer.

We'll be in touch.

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