Suvida Healthcare is a neighborhood-centric, multidisciplinary primary care program built to address the physical, behavioral, social, and cultural needs of the underserved Medicare-eligible Hispanic population. Multigenerational in design, Suvidas differentiated approach will enable us to deliver on the quadruple aim, improving health outcomes as well as consumer and employee experience while lowering total cost of care. Suvida will thoughtfully cultivate an empathetic and service-centric environment, positioning us not only as a best-in class health care provider, but also as the provider of choice for our patients, their families, and the community at large.
Our Purpose
We are an empowered primary care team creating health equity through an exceptional clinical and consumer experience that improves the quality of life for the people, families, and the neighborhoods we serve.
Our Vision
To improve the quality of life for underserved people and those that care for them in neighborhoods across America.
Summary
Position responsible for managing customer expectations and aligning their strategic initiatives with Technology Teams in Suvida Healthcare. Must be able to demonstrate working operational knowledge and technical skills necessary to analyze current processes and understand customers business strategies. Understands hospital business processes and can translate operational problems for solution teams. Must demonstrate the ability to participate in a project, understand customer workflow, and key critical success factors. Must exhibit a professional attitude and presence, while representing Suvida Healthcare and helping champion Suvida strategies within our growing organization. . Essential responsibilities consist of but are not all inclusive:
Position responsible for managing customer expectations and aligning their strategic initiatives with solution segments in Suvida.
Must be able to demonstrate working operational knowledge and technical skills necessary to analyze current processes and understand customers business strategies.
Plan and develop an educational strategy that provides customers with the necessary skills to perform job functions.
Facilitate forums for customers to communicate their needs and provide an avenue to align Suvida solutions segments with the customer and a method of follow-up
Identifies clinical and business system application requirements through process and workflow analysis with minimal guidance
Ability to participate in projects as a resource and or team member
Completes projects according to established schedules and timeframes
Demonstrates an understanding of technical knowledge of application systems and ability to identify and translate process issues impacting patient care
Demonstrate ability to integrate into multiple work teams
Ensures safe care to patients, staff, and visitors; adheres to all Suvida Healthcare policies, procedures, and standards within budgetary specifications including time management, supply management, productivity, and quality of service
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization, serves as a customer resource
Other duties as assigned
