Manager of Gallery Learning
Job Details
Walters Art Museum - Baltimore, MD
Full Time
4 Year Degree
Day Shift

The Walters Art Museum, located in the historic Mount Vernon district in Baltimore, offers challenging and creative work opportunities by promoting collaboration and teamwork. Our mission is to bring art and people together for enjoyment, discovery, and learning. We promote and model a culture that celebrates the diversity and inclusion of all our staff, visitors, and members.

The Manager of Gallery Learning is responsible for Identifying, training, scheduling and evaluating gallery teachers, specifically the volunteer docents(approximately 70), part-time educators(8) and museum associate(1). S/he identifies program and training needs and employs best practices in adult learning to support these educators in their gallery teaching. S/he reports to the Director of Education.

Leads group of volunteer docents in order to ensure that programs are implemented with a high level of quality by:

  • Identifying the needs of the museum’s audiences and programs, and identifying docents that can facilitate conversations that align with these needs.
  • Supervising, scheduling, coaching, and evaluating docents
  • Preparing and maintaining enrichment calendar for continuing docents
  • Maintaining accurate contact information by creating, distributing, and updating group contact information as needed.
  • Serving as main point of contact for docents to answer questions and solve challenges.
  • Communicating with docents about program information and expectations
  • Providing support to the docents including a docent leadership committee
  • Becoming familiar with docent needs

Leads group of museum educators and education associates in order to ensure that programs are implemented with a high level of quality by

  • In collaboration with managers interviewing candidates
  • Supervising, coaching, and evaluating staff. Planning and leading new-hire and monthly training sessions. Providing ongoing mentorship to team
  • Preparing and maintaining monthly schedule by compiling all program dates and staff availability, assigning shifts to appropriate staff, updating shared calendar, revising the calendar as needed, and communicating with full-time staff to ensure programmatic needs are fulfilled.
  • Maintaining accurate contact information for staff by creating, distributing, and updating group contact information as needed.
  • Communicating with staff about program information and expectations

In collaboration with Education Team, conducts the on-going evaluation of exhibitions, installations, and gallery teachers and programs by

  • Fostering a culture of reflection and evaluation
  • Providing ongoing feedback on program content, delivery, and visitor engagement strategies
  • Acting as the point person for an outside evaluator
  • Facilitating cross-departmental conversations regarding program evaluation results

Aligns the programmatic needs of other departments with the delivery of content and gallery experiences by

  • Collaborating with the School Programs Team to help shape effective experiences for Prek-12 school audiences.
  • Collaborating with the Community Programs Team to continually evaluate the content and format of in-gallery conversations for Thursday night programming and other adult/community programs.
  • Collaborating with the Family Programs team to align the training of Museum educators with the training of the docents. 
  • Becoming familiar with docents’ needs, skills, and preferences to match docents with tours.

Supports PreK-12 tours and studios as well as adult tours by:

  • Strategizing about how the work of the docents can support the efforts of other departments. 
  • Leading tours to special interest groups, VIPs, schools, and adults as needed.
  • Leading PreK-12 tours and studio classes as needed



  • Bachelor’s Degree required, Masters degree preferred
  • 3-5 years of demonstrated progressive experience in working and/or overseeing staff focused on museum education, art history education, or art education
  • Demonstrated experience coordinating/managing/training educators or adult learners
  • proven ability to effectively lead others and collaborate in a team environment
  • Excellent customer service background.
  • Excellent written and verbal communication skills.   Excellent interpersonal and public relations skills.
  • Creative thinker, willingness to innovate and experiment with new modes of engaging visitors in the galleries
  • Computer proficiency to include Microsoft Word, Excel, and Outlook at the intermediate level.
  • Ability to evaluate problems, determine causes of events, formulate and recommend solutions. Able to interact with a diverse group of people.
  • Enthusiastic desire and ability to work in cross-departmental and divisional teams
  • Ability to tour groups in the museum galleries
  • Ability to multi-task, organize work, and meet deadlines with careful attention to detail
  • Availability for a Monday-Friday work week, some weekend and night hours are required. Must be able to stand for long periods of time when training and when giving tours.