Assistant Manager - Pineville ReStore
Job Details
Pineville Restore - Pineville, NC
Full-time, Non-Exempt
Rotating - Monday through Saturday

Rate of Pay: $20.00 (Hourly)


Habitat for Humanity of the Charlotte Region is seeking a motivated, energetic, results-driven individual to join our team as the Assistant Manager of our Pineville ReStore.  The Assistant Manager works side-by-side with the Store Manager to manage day-to-day operations of the store, as well as a team of paid-staff and volunteers.  The ideal candidate for the position will have strong leadership experience, exhibit a team-oriented mentality, be sales driven, demonstrate impeccable customer service skills, and show experience in adaptability and problem solving.  This position is a full-time position.  Candidates must be willing and able to become forklift certified upon hire.


Working to build homes, communities and hope in Charlotte and the surrounding area, Habitat for Humanity of the Charlotte Region has partnered with more than 3,000 families since 1983. This year, we will help over 300 families through new home construction, recycling existing homes, critical home repair projects and financial literacy training. This is an exciting opportunity to be part of a leading nonprofit organization in the field of affordable housing.


Habitat for Humanity of the Charlotte Region offers competitive wages and a great affordable benefits package. Pay as little as $28 per month for health insurance! Complimentary vision, short & long-term disability and life/AD&D. Dental and FSA accounts also available. Retirement Plan with up to 3% match. PTO for full and part time positions. Up to ten paid holidays for full-time team members.



Job Description


Basic Functions: Assist in managing store operations through effective leadership of staff and volunteers, processing of merchandise, and excellent customer service.  Key-holding manager that works directly with the ReStore Manager to ensure financial success, safety, and day-to-day operation of the ReStore.


Essential Functions (other duties may be assigned):

  • Monitor and track daily sales in comparison to budget.  Review P&L/GL with Store Manager monthly in order to evaluate expense control and profit
  • Managerial tasks including, but not limited to, opening/closing the store, team leadership/development, returns/exchanges, safe counts and money handling, shipment receiving and logging, inventory counts/cycle counts, and transaction research
  • Maintain store operations and policies/procedures in the absence of the ReStore Manager
  • Assist ReStore Manager with basic HR functions, such as: interviewing, hiring, counselling, and training
  • Manage and lead the store team to achieve the goals and objectives of the store.  Train, develop, and engage the team with a positive leadership style in coordination with the ReStore Manager
  • Provide safe and prompt handling of merchandise and donations according to current processes and procedures
  • Maintain a safe and clean environment for employees, volunteers and customers
  • Maintain legal and safety requirements of the store
  • Represent Habitat in a positive manner to all donors, customers, and volunteers
  • Consistently provide an exceptional level of customer service at all times.  Monitor and ensure a high level of customer service from the store team
  • Demonstrate a positive and respectful attitude when interacting with employees, customers, donors, volunteers, “HIP’s” (Homeowners in Progress) and Community Service Workers
  • Ensure that volunteers, donors, HIPS and Community Service Worker have a meaningful and engaging experience.  Work directly with Volunteer Services to acquire and maintain long-term volunteers
  • Be an effective team member when working with staff and volunteers, ensuring the engagement and motivation of others
  • Interact and collaborate with other departments (IT, HR, Volunteer Services, Accounting, etc)
  • Ability to read, count, and accurately complete reports and all end-of-day documentation
  • Regular and reliable job attendance
  • Adhere to schedule
  • Maintain a presentable appearance, including ReStore appropriate attire
  • Ability to adhere to Habitat’s Code of Conduct policies and other policies
  •   Valid driver’s license and the ability to be insured by Habitat’s insurance provider
  • Have a personal and reliable vehicle that you can use for business purposes, on occasion
  • Habitat Charlotte Region-related tasks as requested by supervisor


Knowledge/Skills Required:

  • Experience with MS Office programs
  • Basic math and POS experience
  • Strong verbal and written communication skills
  • Financial tracking experience
  • Management and Customer Service experience (3+ years of management required)
  • Strong leadership skills
  • Basic HR skills
  • Ability to multi-task
  • Show initiative
  • Ability to support Habitat’s Mission, Vision and Core Values


Physical Requirements:

  • Ability to stand for extended periods of time
  • Ability to move merchandise throughout the store
  • Ability to perform repetitive movements over long periods of time
  • Ability to lift 50 lbs. unassisted, 70 lbs. with assistance
  • Ability to work flexible schedule, including evenings, Saturdays, and holidays
  • Ability to obtain Forklift Certification and operate a forklift on a regular basis
  • Ability to climb steps to Forklift cab


Internal Interactions:

  • Habitat Staff


External Interactions:                 

  • Customers
  • Volunteers
  • Homeowners
  • Donors
  • Community Service Workers


Level of Authority:                       

  • Demonstrate leadership to team members and volunteers
  • Operates under minimal supervision
  • Reports directly to the ReStore Manager


Estimated Time Commitment: 40 hours/week


Habitat for Humanity of the Charlotte Region is a drug-free workplace.  A pre-employment drug screen and clean background check is required.