P/T Personal Banker - Groton Branch (30 Hours)
Job Details
Groton Branch - Groton, MA
Part Time

Title: Personal Banker I

Employment Status: Part Time

Department: Groton Branch

Location: Groton, MA

Hours - Monday and Wednesday 7:40am - 4:30pm; Friday 7:40am - 6:30pm & Saturday 7:40am - 12:30pm

SUMMARY: As a member of the Retail Branch team, and reporting directly to the Branch Management team, the Personal Banker I is Main Street Bank’s entry level Personal Banker. The Personal Banker I is responsible for handling all types of customer service transactions and may also work on the branch teller line. The Personal Banker I is also responsible for directing customers to other departments when conducting non-teller transactions. The Personal Banker I, may assist with branch/retail projects that affect the department and the bank as a whole. They also embrace the established sales and service culture to maximize their contribution to the Bank’s goals.


Statements included in this description are intended to reflect in general the duties and responsibilities of this classification and are not to be interpreted as being all inclusive, other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Answers customer questions in person, via telephone or mail and provides information on bank products and services.
  • Opens all types of deposit accounts, determining needed documentation; follows up to insure that it is received and properly filed
  • Cross sells bank products, recommending appropriate products and services to fill customer needs Analyzes basic customer inquiries and complaints and refers problem situations to the appropriate officials as necessary.
  • Answers telephone inquiries and questions regarding activity, balances, etc.
  • Continually updates knowledge of bank products through seminars and courses.
  • Handles all customer transactions applicable to the position including but not limited to CSR transactions and teller transactions.
  • Maintains and balances at the end of the day.
  • Operates within defined bank security procedures as to cash levels, check cashing and processing of transactions.
  • Works a Customer Service desk, a lobby window or the drive-up as assigned.
  • Maintains work area for efficient services and cleanliness
  • Attends staff meetings, training, or other sessions as designated or recommended by member of management.
  • Assists with random monthly cash drawer audits and alarm testing in accordance with the Branch Manager monthly report.
  • Handles customer problems and complaints in a professional and timely manner and coordinates appropriate follow-up.
  • Directs consumer loan requests, maintaining a basic knowledge of the Bank’s consumer loan products, to appropriate branch personnel.
  • Regular and consistent attendance is required in order to continue the high standard of customer service as well as occasionally participating in before/after hours and/or weekend community events.
  • In the performance of respective tasks and duties, the employee is expected to maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements and policies as well as attending all required training sessions and completing all required on-line training courses.
  • The employee is expected to adhere to all company policies and act as a role model in the adherence to policies
  • Occasionally travel locally for bank purposes and/or on behalf of the bank (i.e. business calls, networking, community/marketing events).


  • Shares responsibility for achieving branch goals.
  • Participates in Branch activities that generate new business such as promoting branch sales culture and special promotional events.
  • Occasionally represent the financial institution in before/after hours and/or weekend networking and community service events.


  • Consistently exceeds customer service expectations by offering excellent service, including greeting customers, smiling, using their name and building rapport with customers designed to generate customer loyalty.
  • Maintains a solid knowledge of Bank’s deposit and loan products as well as additional services offered.
  • Provides counsel to existing and potential customers regarding product and/or service selection.
  • Evaluates customer problems and complaints and resolves them to ensure customer satisfaction.
  • Assists customers with account opening and maintenance



  • High School diploma or equivalent, banking courses and/or related work experience
  • Two to three years’ experience in a financial institution
  • Proficient in Microsoft Office Suite products
  • Solid understanding and application of and ability to operate standard office equipment



  • Responds promptly and accurately to both internal and external customers’ requests for information and coordinates appropriate follow-up
  • Make sound decisions based on balanced consideration of facts, priorities, resources, constraints and alternatives
  • Excellent communication skills (written, verbal and presentation), to effectively explain products and interpret policy to customers and staff.
  • Excellent organizational skills with the ability to organize multiple projects, managing competing demands and able to deal with frequent change, delays or unexpected events managing workflow and use time efficiently prioritizing to meet tight deadlines
  • Strong attention to detail monitoring self and staffs work for accuracy and quality and demonstrates a passion for excellence in every aspect of work
  • Develop and maintain relationships within a diverse population of internal and external stakeholders and maintains alignment with core values, vision, strategy and goals.
  • Ability to effectively work independently, with colleagues and in teams on multiple projects simultaneously, managing time and resources to ensure work is completed efficiently and within established timeframes.
  • Ability to inform, educate and influence team members to support corporate goals and objectives.
  • Maintains a high level of confidentiality and discretion – Main Street Bank has a reputation of providing excellent customer service as such; employees must adhere to the code of ethics in discharging their duties and representing the bank with in the community.
  • Demonstrates initiative, creativity and resourcefulness in problem solving and the pursuit of resolution and overall goals
  • Identifies customer needs and proactively cross-sells MSB’s products and services
  • Problem analysis and problem resolution skills to determine the proper course of action necessary to resolve the issue
  • Proficient mathematical problem solving using addition, subtraction, multiplication and division
  • Utilizes technology/systems in order to improve work processes and create efficiencies and uses a range of technology to solve problems
  • Solid understanding and application of administration activities with an understanding of office procedures and ability to operate standard office equipment

LANGUAGE/COGNITIVE SKILLS: The work skills described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The person in this position frequently communicates with customers, about banking products, their bank accounts & transactions and therefore must be able to exchange accurate information in these cases. They will need to, use judgment and discretion in decision making situations, interpret and follow all Bank policies and procedures, write/create reports and business correspondence, (Main Street Bank’s standard language is English). As well as the ability to:

  • Speak and effectively present/communicate information and respond to questions from customers, groups of managers, vendors and other employees.
  • Define problems, collect data, establish facts and draw valid conclusions.
  • Read, analyze and interpret a variety documents such as checks, bank statements and Loan documents.

PHYSICAL and WORK ENVIRONMENT DEMANDS: The physical and work environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to:

  • Consistently operate a computer for extended periods of time - Specific vision abilities may be required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
  • Regular use of office productivity machinery (i.e. a calculator, copy machine, fax machine, computer printer).
  • Occasionally lift and/or move up to 25 pounds, (i.e. cash drawer, coin)
  • Frequently required to remain in a stationary position, 50% of the time
  • Occasionally required to stoop and bend
  • Occasionally move throughout the inside and outside of the Bank to access resources and individuals
  • Occasionally travel locally for bank purposes and/or on behalf of the bank (i.e. business calls, networking, community/marketing events).
  • The employee must be able to work schedules that meet the needs of the bank, which may include early morning, evening and/or weekend hours.
  • It is a general office environment where the noise level is moderate



The completion of this Application for Employment, does not assure a position with Main Street Bank and any offer of employment is conditioned on the satisfactory completion of a background and credit review as determined by the sole discretion of Main Street Bank. Neither this Application for Employment nor any document constitutes a contract of employment for a specific term and that any employment relationship that may be established will be 'at-will' and if hired, may be terminated at any time, for any reason, by the applicant or Main Street Bank.

Massachusetts Law

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Massachusetts General Laws c. 151B prohibits employers from (1) terminating or refusing to hire individuals on the basis of genetic information; (2) requesting genetic information concerning employees, applicants, or their family members; (3) attempting to induce individuals to undergo genetic tests or otherwise disclose genetic information; (4) using genetic information in any way that affects the terms and conditions of an individual’s employment; or (5) seeking, receiving or maintaining genetic information for any non-medical purpose.

Main Street Bank is an Equal Opportunity Employer, we are committed to recruiting, hiring, training and promoting persons without regard to race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, military service, genetic information, and gender identity.