Hub Referral Coordinator - Health Care Access Now (HCAN)
Job Details
Full Time
High School
1st shift

Health Care Access Now Overview:

Health Care Access Now (HCAN) is a nonprofit organization established in October 2008 to provide management support and shared services for community health centers, hospitals and social service agencies. 


Position Description:

  • Ensure that referrals to the HUB are addressed in a timely manner.
  • Maintain ongoing tracking and appropriate documentation on referrals. Data entry and tracking through a software product. .
  • Maintain communication with United Way 211 to ensure timely disposition of referrals to designated service providers.
  • Ensure complete and accurate registration, including but not limited to patient demographic and current insurance information.
  • Contact referral organizations and insurance companies to confirm enrollment.
  • Review details and expectations about the referral with Care Coordination Agency.
  • Identify and compile cultural and community resources for Hub.  Ensure Community Care Coordinators and their agencies have access to the information. Maintain updates for community resource directory that is shared among the Care Coordination Agencies.
  • Assist with monitoring and distributing Emergency Department alerts or other notifications from relevant parties.
  • Conduct follow-up phone calls with medical providers and consumers regarding birth outcomes for women who receive Pregnancy Care Coordination Services.
  • Assist with training and work with appropriate staff on resources across the region
  • Serve as point of contact for internal and external customers seeking service and referral information
  • Increase public awareness by representing the agency at community events
  • Work collaboratively with Hub Coordinators at HCAN to ensure consistent work flow
  • Other duties as assigned

Required Knowledge, Skills and Abilities:

  • Minimum of High School Diploma or GED certificate; Associate Degree preferred
  • 3 years of experience in social and/or community services
  • Highly proficient computer skills, data accuracy/data entry  and use of Microsoft Office products
  • Strong customer service skills and previous customer service experience preferred
  • Effective verbal and written communication skills
  • Organized and able to manage competing priorities
  • Resourcefulness in problem solving
  • Able to take and follow through with delegated tasks and accountability
  • Sensitivity and experience in working with different cultures
  • Ability to communicate in English both verbally and in writing Ability to work independently or with little supervision.
  • Able to flex work schedule as needed.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability.

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