Host/Hostess- Sugar Land
Job Details
Entry
FCG - Sugar Land - Sugar Land, TX
Host

Job Overview
Responsible for greeting every single Customer with a personable, genuine, upbeat, and unique greeting. Control the flow of traffic and maintain an awesome, clean atmosphere to Customers.


Primary Responsibilities

  • Live by a servant leadership philosophy to always serve others first.
  • Understand, and comply with:
  • All Company policies, procedures, and operating standards.
  • All federal/state/local laws and ordinances.
  • Provide a first and last impression for our neighborhood joint.
  • Maintain energy, enthusiasm, passion and P.R.I.D.E. throughout the shift.
  • Perform the role of a Host.
  • Know menu details, drink specials, and Chalkboard specials.
  • Know what credit cards we accept.
  • Open and hold the door for Customers.
  • Greet Customers with a genuine hello, a smile and eye contact.
  • Manage the seating of the Customers; monitor wait times.
  • Guide Customers to an appropriate table while maintaining a comfortable pace and proximity to Customers following you.
  • Hand clean menus to Customers once they are seated; explain the Chalkboard specials.
  • Manage the communication throughout the restaurant.
  • Provide awesome service to all Customers.
  • Always have a “do whatever it takes” personality. 
  • Hold doors open for Customers
  • Pull out chairs for female Customers.
  • Accommodate and meet special needs of Customers (senior citizens, large parties, business meetings, etc.).
  • Perform secondary responsibilities.
  • Assist Busser by clearing and/or wiping tables.
  • Assist Servers by refilling beverages.
  • Assist Bartenders by handling carry out orders.
  • Complete assigned opening, ongoing, and closing sidework.
  • Maintain a safe, sanitary, and secure environment at all times.
  • Notify a Manager of all Customer complaints.
  • Remain calm at all times.
  • Perform any other tasks or duties as assigned by a Manager.


Required Skills

  • High school degree or GED preferred.
  • Good reading, writing, mathematical and communication skills.
  • Able to interact professionally with other Customers and Team Members.
  • Able to handle multiple tasks in a fast-paced environment.
  • Good judgment and decision making abilities.


Physical Requirements (as required by OSHA)

  • Must be able to spend 100% of working time standing, walking, and reaching.
  • Pushing, pulling and lifting objects from a lower to higher position or moving objects horizontally, from position to position.
  • Maintaining body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery, or erratically moving surfaces.
  • Climbing and ascending or descending ladders, stairs, and ramps.
  • Must be able to carry loads greater than 35 pounds frequently.
  • Must be able to communicate clearly with our Customer in the primary language of the restaurant.
  • Hearing sounds at normal speaking levels with or without correction.
  • Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus.
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