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Service Writer

Job Details

Description

Job Summary:

As a Service Writer, you will be the liaison between our shop personnel and the Fleet Supervisor, ensuring a seamless and positive experience for all. The ideal candidate should have strong communication skills, a solid understanding of maintenance procedures, and the ability to ensure timely and efficient servicing of vehicles or equipment.

Essential Duties and Responsibilities:

  • Creates, distributes, and updates work orders.  Verify for accuracy, verbal/documented communication to comply with internal process.
  • Periodic verbal and documented communication with customers.
  • Works closely with shop floor production to meet customer expectations through constant checking on repair statuses.
  • Distributes parts to mechanics during night shift rotation, assigns parts to work orders.
  • Performs equipment swaps in conjunction with dispatch based on assignment process.

Qualifications

Qualifications:

  • High school diploma or equivalent.
  • Advanced mechanical aptitude and working knowledge of tools.
  • Superior customer service, teamwork, and verbal/written communication skills
  • Knowledge of Fleetio, Samsara, and Excel preferred, but not required.
  • Strong problem-solving skills and attention to detail.
  • Ability to follow all attendance and punctuality standards with adherence to timekeeping standards.
  • Ability to understand and follow all work rules and follow directions from leadership.
  • Ability to maintain a professional appearance in accordance with company policy.
  • Must be able to read, write, and speak English.
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