This position is responsible for the monitoring and analysis of customer and transactional data, and for taking immediate action to mitigate potential risk and loss. The primary function of this role is prevention, detection, and recovery.
- Review customer and account details to determine if fraud, money laundering, cyber-crime, identity theft, terrorist financing, human trafficking, or other types of unusual activity may be occurring.
- Conduct daily review of reports generated through the bank's automated monitoring software.
- Perform daily alert review and analysis of various transactions to identify trends and understand potential risks or concerns.
- Conduct time sensitive reviews of external and internal fraud flags, including but not limited to check fraud, fraudulent debit/credit card transactions, online fraud, forgery, identity theft, and elderly abuse.
- Collaborate with other team members to effectively analyze and make final decisions in account reviews.
- Identify the information needed to clarify situations and make appropriate requests from third-party service providers.
- Take appropriate action on all internal and external notifications and requests.
- Work with highly sensitive and confidential information.
- Utilize oral and written communication skills and write detailed summaries of each alert reviewed.
- Conduct customer information and documentary reviews to ensure compliance with Customer Identification Program (CIP) requirements.
- Review and detect potential matches to Office of Foreign Assets Control (OFAC), 314(a), and other watch lists, and complete the required reporting.
- Assist and provide support to others in the department during high volume monitoring periods or absences.
