Reception and Placement Case Manager- Refugee and Immigrant Services
Job Details
LSC- Child and Family Services- Charleston, SC - Charleston, SC
4 Year Degree
$17.31 Hourly

COVID vaccines are required within 7 days of hire or a religious/medical exemption must be filed upon receiving offer. 


Position Purpose/Summary:

The objective of the R&P Case Manager position is to ease client’s transition to life in the US and assist them along the path to self-sufficiency. The R&P Case Manager will provide extensive case management to newly arriving refugees receiving Reception and Placement Services. Case Manager will link clients to available resources to meet immediate and long-term needs; administer limited financial assistance for eligible clients within the R&P period. 

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  1. Manages refugee cases, ensuring timely delivery of services and fulfillment of requirements outlined in the Cooperative Agreement with Department of State/Bureau of Population, Refugees, and Migration and as required by LSC standards and procedures.
  2. Take leadership to ensure provision of professional, confidential, culturally- and socio-economically-sensitive case management services to clients. These services can include transportation and bus orientation to interviews, liaison with interpreters, cultural orientation, and addressing other employment barriers such as health care, childcare, ESL and other.
  3. Coordinate and provide airport reception for refugees through the Reception and Placement Program.
  4. Develop and document a budget for each case with expenditures and dates.
  5. Assist is securing housing for refugees and ensure that housing is fully furnished.
  6. Assist clients in applying for social services benefits.
  7. Take leadership in documentation and reporting in accordance with contractual requirements and HIPAA guidelines.
  8. Prioritize tasks to ensure timely delivery of core services and timely reporting.
  9. Follow all Lutheran Services Carolinas policies and procedures.
  10. Build and maintain effective working relationships with clients, colleagues, co-sponsors and volunteers, local agencies and organizations, and funders.
  11. Transportation of client(s) in personal vehicle may be required.
  12. Other duties as assigned by supervisor.


Working Conditions/Physical Requirements: (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

  1. Ability to travel to home visits and other service agencies to serve the client.
  2. Documentation demands are both rigorous and extensive.
  3. Transportation of client(s) in personal vehicle may be required.
  4. Moving household furniture (ie. Couch, bed, dresser etc) may be required when setting up home for arrivals.



Qualifications (Minimum Job Requirements): Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Education: Bachelors degree or two years equivalent education and experience in human services field

Experience: Bilingual in Arabic Language preferred; Cross Cultural experience; experience working with population served.

Specific skills/abilities: Proficient reading, writing and speaking skills in the English language.  Ability to navigate computer and Microsoft Office (Word, Excel, Power Point). Awareness and sensitivity to the service population’s cultural and socio-economic characteristics is required. Problem solving skills. Sensitivity to cultural and socioeconomic differences. Willingness to comply with extensive and rigorous documentation demands. Compassion. Discretion. Flexibility. Attention to detail. Insight into human behavior and motivations. Ability to calmly balance competing demands.  

Specialized knowledge, licenses, etc: Valid NC or SC driver’s license; Minimum age 21 years.