Evening Outreach Worker
Job Details
MOC: Night Weekend Team - New York, NY
Full Time
High School Diploma/ GED

Intro/Program Description: The Manhattan Outreach Consortium (MOC) is a borough-wide initiative to reach out to and quickly move street homeless individuals into permanent housing.  MOC collaborates with various community partners and healthcare agencies throughout Manhattan.


Purpose of Position: The Outreach Worker will work to creatively and effectively engage individuals living on the street through outreach in the community. The position will serve to respond to 311 community calls and to provide outreach to the chronically street homeless. The position will work collaboratively with the other MOC teams.


Schedule: Evening Shift - 4:00pm to 12:00am 

Roles, Responsibilities & Essential Duties
  • Part of a two-person team reaching out to homeless adults in Manhattan
  • Engage homeless individuals and encourage them to accept services
  • Client monitoring: placing individuals on a pre-caseload tracking sheet, logging bedded down sightings, assessing for safety and providing advocacy; referring and transporting clients to shelters and/or drop-ins as needed
  • Respond to special assignments from DHS, Community officials, and other organizations
  • Canvass and be a presence in specific areas with a high concentration of street homeless clients
  • Communicate and build relationships with community members
  • Communicate with clients already known to the program; assist in promoting service goals and escorting clients when needed
  • Enter data into computer database
  • Prepare reports on shift activities and client status
  • Assist in training of new staff and participate in group trainings for current staff
  • Respond to 311 calls regarding homeless individuals
  • Drive outreach vehicle
  • Canvass for vulnerable individuals during Code Blue, Code Red, and during other appropriate times
  • Participate in at least four (4) overnight quarterly counts of homeless individuals living on the streets of Manhattan
  • Work on holidays is required for some shifts.
  • Other duties as assigned


Qualifications/Educational Requirements

  • High School diploma required, Bachelor’s degree preferred
  • Valid driver’s license and a driving record that meets the agency’s auto insurance guidelines (including at least 1 year as a licensed driver and no suspensions within the last 3 years)


Skills, Knowledge and Abilities

  • Experience with persons with mental illness or homelessness preferred


Computer Skills

  • Experience with or ability to learn Microsoft Office, Street Smarts, MoCApp


Physical Requirements

  • Frequent walking and standing
  • Occasional lifting of up to 30 lbs


Work Environment

  • Indoors and outdoors; all weathers
  • Work primarily out of lower Manhattan location
  • Must be able to drive and handle city traffic