Case Manager
Job Details
Program Services - Orlando, FL
Full Time
Bachelors Degree - 4 Years
Client Care Services
Essential Job Requirements

Lighthouse Central Florida is a mission-driven, values based organization providing optimal blend of rehabilitation training services and real world application to help individuals of all ages, who live with any degree of vision loss to adjust to their reality with grace and confidence so that can remain active, productive members of our community.


We are seeking a Case Manager who will:

  • Provide case management services for vision rehabilitation clients at Lighthouse Central Florida
  • Steward clients throughout their lifecycle at Lighthouse: from first contact through closure, providing excellent customer service and support throughout their tenure
  • Work with clients to understand their needs, recommend the appropriate services, and advocate on their behalf
  • Serve as the liaison between Lighthouse vision rehabilitation service providers and clients and their families.


Essential Job Requirements:

  • Listen to clients concerns, providing counseling, guidance, or intervention to clients and their families to maximize the benefits of participation in vision rehabilitation.
  • Work with clients to gather necessary information and documentation to ensure eligibility for appropriate provision of vision rehabilitation services.
  • Work cooperatively with the Division of Blind Services, Veterans Administration, eye care physicians, and other referring partners to facilitate delivery of vision rehabilitation services.
  • Facilitate appropriate outcomes for clients through the use of case management tools and resources by using critical thinking and judgement throughout the vision rehabilitation process.
  • Collaborate with internal and external parties throughout the service delivery process to ensure the best possible outcomes for clients.
  • Coordinate and implement assigned care plan activities and monitor plan progress.
  • Identify and escalate quality of care issues through established channels.
  • Utilize influencing/motivational interviewing skills to ensure maximum client engagement and promote lifestyle/behavior changes to achieve desired outcomes.
  • Assist clients with actively and knowledgeably participating in their vision rehabilitation outcomes.
  • Utilize case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures.
  • Evaluate client satisfaction and quality of services provided.
  • Provide education and literature about resources and care navigation.
  • Participate in community education and public awareness activities to develop collaboration with other agencies, municipalities, civic organizations, private corporations and schools to ensure that vision rehabilitation services are recognized as an important resource to the community and known to individuals who can benefit from services.
  • Actively assist with the recruitment of new clients to the organization by performing outreach and participating in public awareness events.


Other Job Requirements:

  • Comply with agency policies and procedures, including the completion of required documentation and reports.
  • Participate in agency activities and events as requested
  • Maintain confidentiality of program participants in accordance with State and Federal regulations.
  • Participate in and support the values and mission of Lighthouse Central Florida.
  • Perform other duties as required. 


  • Bachelor's Degree in Social Work, Human Services, or related field.

License and/or Certification:

  • Certification in Case Management, Psychology, or Social Services preferred.


  • Three plus years working with individuals with disabilities.
  • Three plus years case management experience.

Demonstrated Knowledge and Skills:

  • Business sense possess a strong business sense and can efficiently prioritize and make sound judgment calls when needed.
  • Commitment to excellence Performs duties at the highest level possible on a consistent basis. Strive for continual improvement.
  • Ability to build strong rapport with clients and families quickly
  • Strong interpersonal skills and ability to build productive relationships with staff, external partners, and donors.
  • Ability to work independently and collaboratively within a team environment.
  • Demonstrated ability and temperament to work with sensitive information, maintain discretion and confidentiality.
  • Sound professional judgement and maturity.
  • Excellent time-management and problem-solving skills.
  • Excellent communication skills verbal and written English.
  • Bilingual (English/Spanish) strongly preferred.
  • Ability to understand and interpret pertinent policies and procedures clearly and accurately.
  • Knowledgeable in the use of technology, including databases and reporting suites.
  • Proficient in Windows, including the Microsoft Office business application suite; and data management systems.
  • Ability to perform detailed work with numerical data and to make arithmetic computations accurately.
  • Capable of working with a variety of personalities and leadership styles.
  • Detail-oriented and highly organized; capable of effectively balancing multiple priorities.
  • Flexible with workload and schedule to meet demands of the job.

Physical Demands:

  • Ability to remain in a normal seated position regularly.
  • Ability to move and lift items usually ranging up to 25 lbs.
  • Occasional travel is required.


  • Must possess reliable transportation.
  • Must pass Level II background check.


For employees living with visual impairments, you must provide documentation from a physician of legal blindness. Legal blindness is defined as: “Central visual acuity does not exceed 20/200 in the better eye with correcting lenses OR whose visual acuity, if better than 20/200, is accompanied by a limit to the field of vision in the better eye to such a degree that its widest diameter subtends an angle no greater than 20 degrees.” These conditions are based on the federal Javits-Wagner-O’Day work program for legally blind individuals.


The employment policy of Lighthouse Central Florida and Lighthouse Works is to provide equal opportunity to all persons. Our company, therefore, has committed to equal employment opportunity through a positive and continuing affirmative action program. Lighthouse Central Florida and Lighthouse Works will recruit, hire, train, and promote qualified individuals in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military, and veteran status, or disability.


All descriptions have been reviewed to ensure that only essential functions and primary duties have been included. Requirements, skills, and abilities have been determined to be the minimal standards required to perform the positions successfully. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and conditions may be assigned by supervisors as deemed appropriate.


The Americans with Disabilities Act may modify requirements to reasonably accommodate disabled individuals. However, no accommodations will be made that may pose serious health or safety risks to the employee or others or impose undue hardships on the organization.