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Teller Supervisor

Job Details

Charles City branch - Charles City, IA



Provides service to customers and their accounts, cross-selling bank products, and complying with bank operations. Coaches teller team to meet banks mission.


Supervision: 25%

  • Coaches teller staff by providing training and holding teller meetings.
  • Provides over rides for tellers and assists in training new tellers.
  • May be responsible for scheduling of tellers as well as providing performance reviews.
  • May participate in the hiring, disciplinary, and termination processes by making appropriate recommendations.
  • May be responsible for receptionist duties.
  • May be responsible for proof operations.
  • May be responsible for serving as or supervising the Power Saver Coordinator.
  • Wiling to be the branch go to regarding FCB Travel and coordinate branch customer activities.

Balancing cash drawer: 25%

  • Reconciles cash drawer by providing cash transactions; counting and packaging currency and coins, reconciling loan coupons and other transactions, turning in excess cash and mutilated currency to lead teller; maintaining supply of cash and currency.
  • May be responsible to balance and maintain vault, ATM and/or coin machines.
  • May be responsible for ordering cash for location.
  • Serves as back up to Teller Manager.

Paying and receiving items: 25%

  • Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashiers checks, money orders, travelers checks, savings bonds; answering questions in person or on the telephone; referring to other bank services.

Sales: 10%

  • Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers needs; assisting in opening new accounts and directing customers to a branch representative.

Other duties: 15%

  • Records transaction by logging cashiers checks, money orders, pre-loaded cards and other special services; preparing currency transaction reporting information; recording and filing cashed savings bonds.
  • Complies with bank operations and security procedures by participating in all dual-control functions and regulatory compliance; maintaining customer traffic surveys; auditing other tellers currency; assisting in certification of proof.
  • Maintains customer confidence and protects bank operations by keeping information confidential.
  • Completes special requests by closing accounts; taking orders for checks, providing special statements, copies; completing safe deposit box procedures; changing PIN numbers.
  • May be asked to assist in keying/calling back of new accounts and miscellaneous maintenance of accounts.
  • Contributes to team effort by accomplishing related results as needed.
  • Attends mandatory compliance and security sessions. Monitors daily work for adherence to compliance and security regulations, policies/procedures, and promptly corrects any deficiencies.

*** % is based on average of all positions; some %s may vary dependent upon the location



  • Exhibits the action of taking the first step such as originating new ideas or ability to think and act without being asked.

Team Skills:

  • Works together with a group of people to coordinate and help each other in daily tasks.


  • Prepares, instructs, develops, and provides feedback to help others perform in their job.

Team Building/Development:

  • Encourages and builds mutual trust, respect, and cooperation among team members.

Customer Service:

  • Exhibits customer focus, acknowledges & listens to customer, and provides friendly, courteous, and efficient service.

Attention to Detail/Accuracy:

  • Is careful, exact, and free from mistakes and errors. Adheres closely to a set of standards.

Verbal/Written Communication Skills:

  • Provides information to customers outside the organization, supervisors, co-workers, and subordinates clearly and concisely in writing, by telephone, or through e-mail.

Goal Setting:

  • Identifies specific business and personal career goals, plus a process to review accomplishment of goals.

Overall Performance:

  • Demonstrates knowledge and understanding of strengths/opportunities for improvement.


  • High school degree and some post high school education.  Two years or more teller experience.  Prior supervisory experience preferred.
  • Skill in performing basic mathematical principles (such as addition, subtraction, multiplication, division, decimals) in account transactions.
  • Knowledge of the layout and functions of the computer keyboard and ten key adding machine; skill of using the touch system to perform data input.
  • Knowledge of and ability to cross-sell FCB products and services to customers-such as the ability to identify customers’ needs, communicate services, explain advantages, and close sales activity.
  • Skill in working with the public, presenting a professional image of the bank, and servicing prospective and current customer inquiries, requests, and complaints.