Senior Client Success Manager
Job Details
Headquarters - Fort Mill, SC
Up to 25%

Position Overview:

AccessOne is a leading provider of flexible, co-branded patient financing solutions. Founded by providers, our solution provides a consumer-focused experience which drives high patient satisfaction for our clients. We have helped over one million consumers afford out-of-pocket medical expenses for health systems nationwide.

This role will lead a team of client success managers responsible for all three tiers of revenue portfolio. The responsibility for this role includes but is not limited to strategic analysis/planning/communication (clients/team), recruiting/hiring/building a scalable team, supervision and mentorship, career-pathing for reports, client relationship development, data analysis, identifying new sales opportunities, same-store growth, and problem solving. The Senior Client Success Manager role is accountable to both client and internal stakeholders for effective relationship and fulfillment of agreed upon deliverables.

Successful candidates in this role demonstrate high standards and a high degree of conscientiousness regarding their interactions and work products. They develop authentic and effective relationships and display enthusiasm and a drive to achieve in their day-to-day work. This candidate can adapt between formal and informal interpersonal styles in appropriate contexts, and they add value to overall departmental and organizational health through effective communication, collaboration, mutual support, and self-motivation.

What you can expect:

  • Apply knowledge of hospital revenue cycle management, AccessOne products, and client needs (strategic projects and goals, history, staffing/structure, etc.) to effectively support IDN/Enterprise level client base
  • Apply critical thinking and data-literacy skills to analyze and evaluate client data against client and AccessOne strategic or project-based goals to identify trends and opportunities, monitor and optimize performance, and resolve issues.
  • Utilize various digital applications (including presentation, productivity, and communication software) to prepare and deliver dynamic and professional communications, multi-media trainings, presentations, and proposals.
  • Occasional travel to onsite locations, various local, regional, or national conferences, and to AccessOne locations for in-person projects, meetings, etc.
  • Engage with client executives and key contacts across Healthcare System, in person and electronically, to develop effective and authentic relationships and promote client satisfaction and retention.
  • Advanced skill using team-oriented productivity, CRM, and communication software (Adobe PDF, Salesforce, Jira, WebEx, Zoom, Skype, MS Teams, etc.)

What you bring:

  • Bachelors degree (preferred) or higher in Healthcare Administration, Business Administration, Finance, or a related field; any combination of experience and education equivalent
  • 5+ years of experience with large IDN account management, client success, customer service, or related role; direct Healthcare related experience, with Revenue Cycle preferred
  • Advanced knowledge and experience with patient accounting and electronic medical record software (Epic, Cerner, Siemens, Meditech, IDX, McKesson, Athena, etc.)
  • Advanced experience with EDI and API automation processes, patient access and financing, sales and upselling, data analytics, technology implementation and support, project management, and end-user training.
  • Advanced experience in one or more of the following:
    • Revenue cycle management
    • Patient access or clinical care (partner support included)
    • Technology implementation
  • Substantial knowledge of EDI and API automation processes

We understand the importance of offering quality compensation and benefits to our outstanding employees. Our commitment to your success is enhanced by our competitive compensation and an extensive benefits package. As and AccessOne employee You will have access to top of the line medical, dental and vision benefits on day one. Other benefits available to all employees include but are not limited to 401(k) with company match, company paid life insurance, paid holidays, generous paid time off, tuition reimbursement, paid parental leave and potential flexible work schedules. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company with offerings such as casual dress code, volunteer opportunities, company competitions, career development, employee engagement and more. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.

AccessOne is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.