The Zoological Society of Milwaukee (the Society) is seeking part-time Membership Services Assistants to join our team. This position interfaces with the public and our members both over the phone and in-person, answering zoo-goer questions and selling a variety of items including our annual Zoo Pass memberships. This position is responsible for assisting zoo customers/members with any inquiries while ensuring the highest standards of customer service are met.

Starting Pay: $13.00/hour

RESPONSIBILITIES

• Employ strong customer service and interpersonal skills to communicate with customers.
• Develop a good understanding of the Tessitura database system in order to process transactions in person and via the phone. Those transactions include memberships, animal sponsorships, donations, annual appeal, ornaments/plush and event ticket sales.
• Transfer calls to various departments.
• Support Education staff during class/camp sales.
• Professionally represent the Society and Zoo on Zoo grounds and when communicating with the public.
• File guest comments (positive & negative) in electronic Smartsheet shared with the Zoo staff.
• Assist with sending out Zoo Pass cards and preparing materials for mailing.
• Process the daily mail: incoming and outgoing.
• Handle walk-up inquiries/business at Guest Services and Membership windows.
• Balance cash drawer in morning and at end of shift.
• Stay up to date on daily activities happening at the Zoo.

QUALIFICATIONS

• Strong organizational skills and the ability to multi-task in a fast-paced setting.
• Demonstration of excellent verbal and written communication and presentation skills.
• Proven ability to work independently and in a team environment.
• A positive attitude and flexibility in an ever-changing environment.
• Proficiency in Microsoft Word and Excel is required, as well as a willingness to learn other software programs.
• Cash handling and customer service experience is required.
• Ability to work rotating weekends, evening special events, and holidays.
• Must have reliable transportation to the Milwaukee County Zoo.

*For the foreseeable future, all newly hired Zoological Society of Milwaukee employees are required to provide proof of full vaccination against COVID-19, unless they have been granted either a medical or religious-based exemption by the Human Resources department.