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Job Details

Maryville, IL
PRN (8 Hours)


Job Summary:  
Responsible for scheduling outpatient  diagnostic procedures.  To obtain correct patient demographics, physicians name and appointment type.  To utilize appropriate communication and interpersonal skills in all telephone contacts.  Responsible for maintaining working knowledge of procedures scheduled through the computer system.

Service and Quality Standards:

1.    Service
Is Customer focused
    Anticipates customer needs
    Adheres to customer service standards
Is Competent, caring and compassionate
    Treats coworkers and customers with dignity and respect
    Demonstrates competent, caring and compassionate behavior 
        to customers and coworkers
2.    People
Is conversation conscious
    Assures confidentiality of patient and employee information
Is positive in interactions with others
Is courteous and respectful
    Promotes a harassment free environment
    Inspires the trust of others
Acts in accordance with hospital policies and code of conduct, and identifies any conflicts of interest.
3.    Quality
Is excellent in patient care and service
    Demonstrates multidisciplinary cooperation
    Assists in obtaining excellent satisfaction scores of feedback
Is safety conscious
    Demonstrates safety consciousness and supports safety initatives
Is involved with improvement efforts
    Supports performance improvement
    Seeks ways to improve systems and services
    Shows commitment to improvement efforts
    Meets mandatory educational requirements
4.    Growth
Is a loyal ambassador
    Demonstrates commitment to hospital mission and vision
Is active and involved
    Supports hospital initiatives
    Champions innovation and supports change
Is a positive role model
    Fosters team cooperation
5.    Finance
Is a good steward of hospital resources
    Develops/uses efficient work methods
Is cost effective
    Conserves organizational resources

Job Responsibilities:
    1.   Schedules and enters patient appointments in computer system
    2.   Verifies the accuracy of patient name, diagnosis, physician, etc., obtaining
                     all necessary information
    3.   Communicate any changes in schedule
    4.   Immediately enters cancellations in computer system
    5.   Attempts to reschedule appointment as needed
    6.   Contacts scheduled patients in the event of equipment failure
    7.   Coordinates schedules with other departments as appropriate
    8.   Does Clerk/Receptionist duties as needed



Education Requirements and Other Requirements:

    Education Level:  High school diploma or equivalent preferred


    Experience Requirements:  Knowledge of medical terminology preferred.  Good telephone
                                                           manners and interpersonal skills.  Computer experience preferred.
Working Conditions: 
Extensive sitting – Office environment 

Exposure Category II: Tasks that involve no exposure to blood, body fluids or tissues, but exposure or potential exposure may be required as a condition of employment.  Appropriate protective measures should be readily available to every employee engaged in Category II tasks.

Physical Activity:

                                                                                                                NA          0-25%     26-75%     76-100%


Lift/Carry                                                                                                                  X

Push/Pull                                                                                                                 X

Reach Overhead                                                                                                     X

Climb                                                                                                                       X

Squat/Bend/Kneel                                                                                                                     X

Sit                                                                                                                                                                    X

Stand                                                                                                                                        X

Walk/Move About                                                                                                                      X


The most significant duties have been included in this description.  Other duties may be assigned and the hospital has the right to modify this job description as needed to accurately reflect assigned duties.