Clinical Assistant
Job Details
0 Headquarters - New York, NY
Full Time
Day

Who We Are

Lead by highly successful physician executives with a mission to improve health care quality for underserved populations, Rendr is a primary care driven multi-specialty medical group serving approximately 100,000 patients through its 40 locations in Brooklyn, Manhattan and Queens.

 

Job Position

Rendr 360 Department: Clinical Assistant

Rendr 360 is a department of Rendr which provides centralized support to our medical practices: care management, care coordination, continuous quality improvement, etc. We are a growing division with many patient-centered projects which provide continuity of care for patients between office visits to help improve clinical outcomes and patient satisfaction.

 

Responsibilities:

Our Clinical Assistants are customer-oriented service professionals who support the provision of excellent care for our patients between medical visits. They relay normal clinical results to patients in a timely manner, assist in the coordination of specialty referrals from primary care providers, and obtain pre-approvals for tests. They help schedule our patients for future appointments, monitor quality metrics, and help close important quality care gaps. This is a great opportunity for those interested or are pursuing a career in the healthcare industry!

 

Essential Functions:

  • Assist clinicians on various tasks including follow-up care, patient care notification, care gap closure, and patient scheduling
  • Responsible for high volume of in-bound and out-bound phone calls, emailing online inquiries, and confirming appointments
  • Clerical duties such as generating patient letters, archiving reports in the EMR, printing lab results, and related tasks
  • Assist with various quality, care coordination, and population health projects

 

Qualifications:

  • Full Time (40 hours/week) including weekends
  • Bilingual in English and Chinese (Mandarin or Cantonese) required
  • A College Degree; preferably Pre-Health/Pre-Med track
  • Ability to complete multiple calls per hour to patients
  • Ability to multi-task and use multiple systems, including our EMR to provide medical information and patient support/follow up after the clinical visit
  • Passionate about customer service and patient satisfaction
  • Courteous, empathic, and professional manner
  • Strong communication, interpersonal, and organizational skills
  • Flexible with a full-time work schedule including evening, weekends, rotating hours, and holidays, if needed
  • Call center and medical office experience preferred 
  • Knowledge of medical terminology preferred 

 

Benefits:

  • A friendly and fast-paced environment working with passionate people
  • Outstanding growth opportunities
  • Paid time off
  • Medical, vision, dental insurance
  • Opportunity for overtime hours  #zr
Apply