Resident Technician - Local to Southborough, MA

Resident Technician - Deliver Exceptional Service On-Site!

Westfalia Technologies, Inc. is seeking a skilled and customer-focused Resident Technician to join our Service Department. As a Resident Technician, you will be responsible for providing on-site service and support to our valued customers, ensuring their equipment remains in optimal condition. If you have a strong background in electro/mechanical repair and troubleshooting, possess excellent communication skills, and thrive in a customer-centric environment, we want you to be part of our team!

Job Functions:

• Support part and service sales for S/RMs, conveyors, palletizers, and robots.
• Accept, process, and follow up on parts orders for S/RMs, conveyors, palletizers, and robots.
• Provide on-site service and support to customers, focusing on preventative maintenance, troubleshooting, and repairs.
• Deliver world-class customer service to all customers, exceeding their expectations.
• Interface with customers daily, providing comprehensive daily reports and taking ownership of follow-up actions.
• Coordinate business information between customers, Sales, Engineering, and other team members.
• Submit all necessary paperwork accurately and in a timely manner.
• Foster and maintain strong professional relationships with all customers.
• Actively contribute to developing and maintaining a sense of teamwork within the Service Department.
• Perform routine inspections and equipment repairs on Westfalia-installed conveyors, SRMs, lifts, and robots.
• Remain in a stationary position for 50% of the time.
• Ascend and descend fixed vertical ladders, up to 125' high, as needed (10% of the time).
• Engage in stooping, kneeling, crouching, and crawling in and around machinery for inspections and maintenance.
• Maintain clear, concise, and active communication with others during the manual operation of the machines.
• Visually assess machinery in dark environments.
• Frequently move toolboxes weighing up to 70 lbs. Occasionally lift or position heavier objects with the use of rigging. Possess full mobility to safely rig equipment up to 1,000 lbs.
• Adapt to work environment temperatures ranging from -40F to 110F.
• Be fit for air travel and legally able to rent and drive a rental vehicle.

Qualifications:

• Previous experience with electro/mechanical repair and troubleshooting.
• Previous experience with diagnostic tools and equipment.
• Valid driver's license.
• Ability to pass a background check and drug screening.
• Self-starter with the ability to work unsupervised.
• Proficient in Microsoft Office or similar business software/applications.
• Excellent communication skills to effectively interface with customers and coworkers.
• Strong team player committed to collaboration.

If you meet the above qualifications and possess a passion for delivering exceptional on-site service, we encourage you to apply today! Join Westfalia's dedicated Service Department and play a crucial role in maintaining customer satisfaction. Please submit your resume and cover letter, outlining your relevant experience and customer service skills. We look forward to considering your application and welcoming you to our dynamic team.

Join Our Team and Shape the Future of Automation! At Westfalia Technologies, we are passionate about innovation and strive to create cutting-edge automation solutions. As a Controls Engineer, you will be an integral part of our team, contributing to our success and shaping the future of automation. Apply now and embark on an exciting career journey with us.

For more information about Westfalia Technologies, visit our website at www.WestfaliaUSA.com.