Warehouse Support/Back-up Driver

CABVI (Cincinnati Association for the Blind and Visually Impaired) is currently seeking a full-time Warehouse Support/Back-up Driver to provide support for one of our social enterprises, VIE Ability, which fulfills office supply orders for commercial customers, creating employment opportunities for people who have vision loss. This position reports to the Fulfillment/Distribution/VIE Ability Manager. The principal responsibilities for this position include:

Support day-to-day order fulfilment and delivery operations, including but not limited to VIE Ability and Warehouse (shipping, fulfillment, and deliveries).

• Coordinates receiving and distribution processes, paperwork, and personnel to ensure that warehouse inventory and system are accurate and up to date. Assist with inventory control to ensure security and accuracy of stock.
  • Ensures that incoming merchandise is accurately received into the system.
  • Maintains regular, ongoing cycle count schedule. Identifies and resolves any inventory discrepancies.
  • Ensures merchandise is put away in the proper locations and that the warehouse is kept neatly stocked.
• Ensure orders are processed correctly and delivered timely.
  • Ensures order and delivery issues are communicated through the proper resolution channels and are resolved promptly.
  • Monitors daily purchasing workflow to ensure orders coming are being filled.
  • Implements improvements as directed by the manager.
• Backup delivery driver.
  • Professional and friendly customer interaction. Communicates customer feedback to Manger of Fulfillment & Distribution and staff promptly and clearly.
  • Neatly prepares and packages orders.
  • Accurately follows delivery instructions.
  • Monitors delivery vehicle and notifies manager of any problems.
  • Responds to customer problems and concerns professionally and in a timely manner.
• Assist with the day-to-day operation of VIE Ability and fulfillment as-needed.
  • Responds to customer questions via email and voice mail and escalates severe issues to the manager when appropriate.
  • Provides strong follow-up and resolution for customer order inquiries. Escalates severe issues to the manager promptly.
  • Interacts with all customers in a friendly, helpful manner.
  • Displays solid product knowledge and stays abreast of new products.
• Performs other tasks, duties, and responsibilities as assigned.

About the Job Qualifications

• High School Diploma or equivalent.
• 3-5 years warehouse operations experience including inventory control procedures and best practices.
• Familiarity with Third Party shipping software preferred.
• Experience with Microsoft Office (Word, Excel, Outlook).
• Valid, current driver's license.
• Must be able to lift to 75 lbs.
• Previous experience with Forklift, Stacker, and/or Standup Forklift operation.  Will be provided certification opportunity post hire.
• Self-motivated and positive attitude a must.

About VIE Ability

With an unemployment rate for individuals who are blind at 65%, purchases from VIE Ability help provide jobs and professional training to help persons who are blind or visually impaired to develop the skills needed to succeed. The goal of VIE Ability is to operate with at least 75% direct labor from people who are blind or visually impaired. In the daily process of fulfilling office supply orders and handling customer service calls, these individuals work one-on-one and in groups to develop proficiency and confidence needed to be successful in our community.

In todays economy, most jobs whether in manufacturing or in the service sector require the use of a computer to perform daily functions. This is particularly challenging for individuals who are blind. While working at VIE Ability our staff learns to excel on the computer using specialized audio screen-reader software, magnification software, refreshable Braille, or a combination of the three. We are proud of the work we are doing and of the partners who support this office supply social enterprise.