Medical Office Receptionist
Job Details
Jefferson Office - Jefferson, WI
Full Time
Day Shift - 1st

Purpose of the Position: The Rainbow Hospice Care Receptionist is primarily responsible for serving as a first impression to persons entering the organization, answering and directing incoming phone calls, and assisting with various office tasks as requested.


Location & Hours: This position is an in-office position and does not have the option to do work at home. Office location is at the Jefferson office. Required hours for the position are 8 am – 4:30 pm, 32-40 hours a week.


Primary & Essential Duties:

  • Answer incoming phone calls on a multi-line phone system in a medical office.
  • Deal with inquiries from the public, patients, and families.
  • Screen and direct incoming calls appropriately to the home care, inpatient and administration staff.
  • Take and relay messages as necessary.
  • Greet individuals and other persons entering the organization.
  • Ensures knowledge of staff in and out of the building and days off.
  • Maintains donor database and processes incoming donations.
  • General administrative and clerical support to leaders and other staff.
  • Prepares letters and documents.
  • Receives, sorts and delivers mail.
  • Maintains the tidiness of the reception area.
  • Assist with fundraising events.
  • Prepares and processes bulk mailings.
  • Copy machine upkeep and maintenance.
  • Other duties as assigned.
  • Strong knowledge of Microsoft Office - Word, Excel, Publisher, and Outlook.
  • The ability to have and maintain positive interpersonal relationships.
  • The ability to show motivation and initiative.
  • Strong verbal and written communication skills, and the ability to always be tactful and courteous with others.
  • Strong attention to detail.
  • The ability to be self-directed and work with minimal supervision.
  • The ability to be flexible and adapt to an always changing environment.
  • COVID vaccination series required.