Patient Account Representative
Job Details
0 Headquarters - New York, NY
Fully Remote
Full Time
Day

Who We Are

Led by highly successful physician executives with a mission to improve health care quality for underserved populations. Rendr is a primary care driven multi-specialty medical group serving approximately 100,000 patients through its 40 locations in Brooklyn, Manhattan and Queens.

 

Job Position: Patient Account Representative

 

Essential Functions:

  • Provide excellent customer service to patients over the phone.
  • Serve as primary liaison between the patient and billing department to resolve any patient complaints or billing inquires.
  • Review medical claims and insurance EOB to ensure payments are posted accurately before sending patient statements.
  • Post patient payments.
  • Respond to patient correspondence via email or phone call.
  • Other tasks as needed as assigned by manager.

 

Qualifications:

  • High School Diploma or equivalent required.
  • Bilingual in English and Chinese required.
  • 1 3 years experience in a professional healthcare setting required.
  • Must have excellent oral and written communication skills.
  • Must have excellent customer relations.
  • Ability to multi-task in a fast-paced work environment.
  • Experience in the medical billing strongly preferred.
  • Knowledge of EHR software MDLand preferred.
Apply