Medical Receptionist, Training Specialist
Job Details
0 Headquarters - New York, NY
Full Time

Who We Are

Led by highly successful physician executives with a mission to improve health care quality for underserved populations. Rendr is a primary care driven multi-specialty medical group serving approximately 100,000 patients through its 40 locations in Brooklyn, Manhattan and Queens.

 

Job Position: Medical Receptionist, Training Specialist

 

Essential Functions:

  • Facilitate regular classes for front desk receptionists
  • Identify and evaluate gaps in training courses in collaboration with the Learning and Development team
  • Design and create high-quality, interactive learning materials including lesson plans, facilitator instructions, learner materials, videos, exercises, engaging activities, handouts, evaluations, and eLearnings for future remote opportunities
  • Partner with operations leaders to analyze and assess training and development needs
  • Assess new hires undergoing training to determine passing, remediation, or termination
  • Assist in the development and execution of the training and development programs
  • Assist with the tracking and maintenance of all training supplies and inventory including IT equipment
  • Follow up with onsite training checklists
  • Engage in cross-functional participation and collaboration with different departments for operational changes and workflows
  • Provide onsite support at different sites as needed and/or requested
  • Attend the opening of new site locations
  • Continually create, assess, and improve training, curriculum, workflows, and materials
  • Stay up to date with industry training and development of best practices
  • Execute training workshops across all levels of the organization as needed via classroom, onsite, video conferencing, or one-on-one
  • Provide follow up coaching, support and/or refresher training as needed
  • Engage learners through interactive discussion, large group exercises, and small group exercises

 

Qualifications:

  • 1+ year of experience developing and implementing successful, company-wide organizational learning and development programs, preferably in the Healthcare industry
  • High School diploma or GED equivalent required
  • Has experience working with multiple learning platforms and learning theories
  • Comfortable presenting in different sized groups in person and virtually
  • Extensive knowledge of medical billing terminology with understanding of revenue cycle
  • Must be willing to travel to different office locations
  • Flexible and adaptable with the ability to embrace and lead changes at short notice
  • Passion for teaching and helping
  • Bilingual with Mandarin or Cantonese required
  • eCW and/or MDLand experience preferred
  • Ability to effectively interact with all participants, adapt training style and behavior based on objectives and audience
  • Experience working in a fast-paced environment with multiple priorities
  • Strong facilitation skills required
  • Enthusiastic, self-motivated, patient, team player
  • Ability to interpret complex information into easily comprehensible and applied knowledge
  • Experience in training preparation and presentations
  • Ability to travel between Manhattan, Brooklyn, and Queens as needed
  • Ability to coach and develop others
  • Excellent verbal, written, and interpersonal skills
  • Strong attention to detail
  • Ability to work independently
  • Strong computer skills (knowledge of a PC, Microsoft Office suite
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