Help Desk Technician
Regular Full-Time
Brooklyn, NY, US
Help Desk Technician
The new help desk technician is a team player who be responsible for helping to manage Graham Windham’s IT operations and network infrastructure.
- Responsible for helping to managing the day-to-day operations of network infrastructure, including configuring, diagnosing, repairing, upgrading, and optimizing all computer systems, equipment and services.
- Ensures that all help desk requests responded to and handled in a timely manner
- Provide technical assistance and customer support related to computer systems, hardware, and software.
- Create and maintain network users/permissions.
- Provide staff with technical training where required.
- Assist with the research, implementation and deployment of current/future software and hardware projects.
- Troubleshoot network performance issues, as well as analyze and resolve wireless local area networks (WLAN) hardware/software problems in a timely and accurate fashion,
- Ensures asset tracking for IT related equipment is accurately maintained
- Install and configure computer network equipment.
- Travel will be required for on-site hardware and software maintenance
- Occasional evenings and weekends and over-time may be required to meet deadlines.
Minimum Requirements
- Bachelor’s Degree in Computer Science or Four years of applicable experience and/or equivalent experience
- Experience with enterprise-level LAN, WAN, and WLAN engineering, design, and implementation
- Proven experience with network capacity planning, network security principles, and general network management best practice
- Managing a Windows network environment and Active Directory
- Strong knowledge of network management and analysis tools
- Knowledge with Azure/Office 365 hybrid environment is a plus
- Lifting and transporting of moderately heavy objects, such as computers, printers and peripherals
Competencies.
- Ability to quickly learn technologies and products using documentation and internet resources.
- Good written and oral communication skills; good interpersonal skills
- Self-motivated and directed, with keen attention to detail
- Proven analytical and problem-solving abilities
- Experience working in a team-oriented, collaborative environment.
Full-Time Position; Salary commensurate with experience and qualifications. Graham Windham offers eligible employees a comprehensive benefit package including medical, dental, and vision coverage, paid time off, holiday pay, retirement savings plan, and much more.
Full or Part Time
Full-Time
Salary
Commensurate with experience
Location
One Pierrepont Plaza, Brooklyn
Disclaimer:
Job descriptions and specifications are not intended and should not be construed to be an exhaustive list of all responsibilities, skills or working conditions associated with a job. They are intended to be an accurate reflection of the principal requirements of the position
EOE
Salary: $60,000
