Customer Service Rep II
Job Details
Milwaukee - Milwaukee, WI
Customer Service
Essential Duties & Responsibilities
  • Order receipt from customer
  • Verify price/lead-time/MOQ
  • Notify customer & resolve PO errors (price, MOQ, Pack QTY, Lead-time, etc)
  • Entry of orders & order acknowledgement to customer
  • Approve/Deny order change requests
  • Customer notification of potentially late shipments and provide the customer with regular updates of late shipment status
  • Support price changes and credit related issues (Coordinated between customer, business development & finance to resolve discrepancies)
  • Portal maintenance for orders, shipments, etc.
  • Import forecasts & firm orders into system
  • Process sample orders (Enter sample/tooling POs & ship confirm as requested to support development activity)
  • EDI support (Identify issues & enlist support of I/T as required to resolve)
  • Product transition support (Coordinate between customer & operations to ensure smooth transition and minimal obsolescence for product identified as going obsolete or non-current. For new product, verify alignment between customer expectations & plant visibility.)
  • Document customer-specific work instructions
  • Identify and recommend continuous improvement activities
Requirements
  • High School Diploma
  • 2+ years of B2B customer service experience, manufacturing preferred
  • Prior experience within an ERP system
  • Attention to detail and ability to manage multiple projects in a timely manner
  • Proactive communication
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