Patient Care Representative - Wichita, KS
Job Details
Wichita KS - Wichita, KS
Full Time
High School
$14.00 - $18.00 Hourly
Day
Health Care

SUMMARY

Under the general supervision from the VP, Operations, the Patient Care Representative will act as a direct contact for patients who are in receipt of medical equipment and items ordered by physicians. The PCR works in a setting that is conducive to patient care, primarily in patient homes, clinics and hospitals in the Wichita, KS area. They will educate patients on all available options for their care. They will serve as a liaison between the administration team and patients in a compliant and professional manner.

 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Obtain orders and daily schedules from administration team each day and ensure that all documentation need to complete each task is present and accurate.
  2. Deliver, fit, educate, set-up, any items for patient prescribed from physician.
  3. Responsible for sales of additional products to the patient.
  4. Pick-up, troubleshoot, clean, and maintain all inventory and equipment supplied to patients while following strict and compliant policies and procedure.
  5. Deliver required paperwork to patient, obtain patient signatures, and supply patient with educational materials.
  6. Pick up, review and request necessary changes/documentation of PPA forms from AMG clinic locations.
  7. Deliver all necessary paperwork to the administration team in a timely, organized, and legible manner.
  8. Maintains high level of integrity and confidentiality; completely versed and follows guidelines in patient privacy (HIPAA).
  9. Perform other related duties as required and assigned.

 

EDUCATION and/or EXPERIENCE

  • High School Diploma or GED equivalent.
  • Prefer 3+ years experience in medical field, home care services, patient care, customer service or equivalent combination of experience and education.
  • Intermediate skill level in computer software and telephone technologies.
  • Proficient in Microsoft Office suite (Word, Excel, Outlook)
  • Have and maintain a valid U.S. drivers license and current automobile insurance. Periodically checked by auto policy provider.
  • Must not be excluded and maintain non-exclusion from working with government programs per OIG list.
  • Must be self-motivated, enthusiastic, personable and customer service oriented.
  • Excellent oral and written communication skills.
  • Proficient communication, listening and conflict resolution skills.
  • Ability to work individually and as part of a team is required.
  • Demonstrated ability to handle multiple functions and maintain strong organizational skills.
  • Successful completion of skills competency testing for all product lines within 90 days.

 

PHYSICAL DEMANDS/ WORK ENVIRONMENT:

  • Regularly required to stand; walk and talk or hear. Frequently required to sit; use hands; reach with hands and arms; stoop, kneel, crouch, or crawl. Office deskwork requiring sitting, walking, using phone and computer.
  • Regularly required to drive in city and surrounding area(s) daily.
  • May be working and driving in adverse weather conditions.
  • Must be able to lift objects up to 50lbs.
  • In office, warehouse, medical, and home environments.

 

BENEFITS:

  • 401(k)
  • 401(k) matching
  • Dental Insurance
  • Flexible Spending Account
  • Health Insurance
  • Life Insurance
  • Vision Insurance
  • Paid Time Off

This position will cover the Wichita, Kansas area. 

 

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