LOS ANGELES YOUTH PROGRAMS SHIFT LEAD
Job Details
SENDER ONE LAX - LOS ANGELES, CA
Part Time
$18.50 - $18.50 Hourly
Youth Programs
JOB DESCRIPTION

Overview:

A Youth Programs Shift Lead Coach is someone who is enthusiastic and proactive in the development of the next generation of climbers. Lead Coaches are patient, understanding, and adaptable to the climbing needs of each climber and assists fellow coaches in case questions arise.

Responsibilities:

  • Expert on all the responsibilities of a Youth Programs Coach;
  • Complete tasks on the Lead Coach training checklist set by the Programs Manager;
  • Leads by example to help motivate and inspire staff;
  • Manages the completion of checklists and ensures staff are completing the tasks throughout the day;
  • Manages the daily schedule to ensure all staff are following scheduled breaks & lunches and abiding by state & federal laws;
  • Manager on duty to resolve customer issues/complaints that escalate beyond what the frontline staff can handle in the absence of the department supervisor and/or manager;
  • Communicates any operational, customer service, risk management, and staff issues with Programs Manager;
  • Leads Huddles to communicate any operational, location, and/or departmental information.
PROFILE & EXPERIENCE

Profile:

  • An experienced and trusted advisor for staff - discover & connect with others;
  • Delegates and communicates with staff clearly and respectfully;
  • Passionate about climbing, working with kids, and instructing;
  • Ability to harness imagination and find novel approaches to shared responsibilities;
  • Ability to learn and grow from each task, challenge, and interaction while seeing them through to the end;
  • Open to receiving and providing feedback, guidance, insight, assistance, and perspective in a professional manner;
  • Work with a team, provide support to fellow team members, share ideas, and earn trust;
  • Take initiative and have the drive to grow professionally.

Industry Experience:

  • Top rope & lead belay and climbing experience;
  • Knowledge of Google Suite Gmail, Sheets, Docs, Drive, etc.;
  • Knowledge of Rock Gym Pro software;
  • Knowledge of Basecamp;
  • Knowledge of Paycom;
  • Experience working with kids;
  • Experience coaching and instructing.

Time Commitment:

  • Must be fully available to work at least one weekend day per work week (Sun - Sat);
  • Must be able to work a minimum of 3 shifts in the Youth Programs department in a work week (Sun - Sat);
  • Must attend the Mandatory All Staff Quarterly meeting.
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