Agency Service Representative

Midwest Family Mutual is a Property/Casualty Insurance Company looking for an experienced, customer focused individual to join our Agent Service Center team! This position is responsible for accurate and timely data entry/application processing, while providing excellent customer service to our independent agents and insureds. Qualified candidate will have a minimum of 3 years property/casualty insurance experience, with a strong emphasis in commercial lines, customer service and heavy call environment.

This is a remote (work from home) desk position and requires someone who works well independently as well as part of a remote team environment. A dedicated home office space and wired high speed internet connection is required. Midwest Family has maintained a remote work environment since 2006 with no intentions of bringing employees back into a physical office.

Work hours for this position are 10:00am – 7:00pm CT; Monday – Friday, with occasional overtime.

Responsibilities include, but are not limited to, the following:

*Other functions may be assigned as business conditions change.

• Timely review and processing of commercial quotes and new business applications.

• Answer billing questions and process payments for customers.

• Assist agents as needed through various methods including phone calls, email, live chat/instant messaging..

• Assist agents with personal lines changes and quotes.

• Work closely with the Underwriting and Marketing departments, and other areas within the company to deliver upon our mission statement.

• Provide exceptional customer service and quality of work in a fast-paced environment.

Qualifications:

• Strong written and verbal communication skills with the ability to communicate effectively to a variety of audiences.

• Strong interpersonal and communication skills.

• Excellent customer service and call center experience required.

• Strong organizational skills and attention to detail.

• 3+ years of P&C Insurance experience required.

• Excellent data entry skills.

• Must be able to work independently and be self-motivated.

• Create and maintain a high-quality work environment.

• This is a full-time, remote position that will require dependable high-speed cable/DSL Internet, a dedicated home office space and travel to the MN and/or IA office on occasion.

• Must be able to work until 7:00pm CST.

Education/Training/Experience:

• High School Diploma or General Education Degree (GED)

• Property/Casualty Insurance knowledge and experience

• Insurance education/designations is a plus – i.e. INS, CPCU, CIC

Midwest Family Mutual offers a competitive salary along with a comprehensive benefits package that includes:

• Medical (HDHP)

• Health Savings Account with employer contributions

• Wellness Incentives

• Dental

• Vision (materials only plan)

• Flexible Spending – Medical, Limited FSA (Dental/Vision), and Dependent Care

• Employer paid Short Term Disability

• Long Term Disability

• Employer Paid Life Insurance (2x annual salary) including dependent coverage

• Employee and Dependent Life Insurance Plan Options

• Accident, Hospital Indemnity and Critical Illness Plan Options

• LifeLock Identity Protection Plan Options

• Paid Time Off

• Paid Holidays (nine per year)

• Paid time off for CE

• Eight hours of paid time off per year for volunteer work

• Employer matching for employee 501c donations (limited)

Retirement Benefits include:

401K and Roth 401K with company match

Employer Paid Defined Benefit Pension Plan