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Agency Service Representative

Job Details

Fully Remote


Midwest Family Mutual is a Property/Casualty Insurance Company looking for an experienced, customer focused individual to join our Agent Service Center team! This position is responsible for accurate and timely data entry/application processing, while providing excellent customer service to our independent agents and insureds. Qualified candidate will have a minimum of 3 years property/casualty insurance experience, with a strong emphasis in commercial lines, customer service and heavy call environment.

This is a remote (work from home) desk position and requires someone who works well independently as well as part of a remote team environment. A dedicated home office space and wired high speed internet connection is required. Midwest Family has maintained a remote work environment since 2006 with no intentions of bringing employees back into a physical office.

Work hours for this position are 10:00am – 7:00pm CT; Monday – Friday, with occasional overtime.


Responsibilities include, but are not limited to, the following:

*Other functions may be assigned as business conditions change.

  • Timely review and processing of commercial quotes and new business applications.

  • Answer billing questions and process payments for customers.

  • Assist agents as needed through various methods including phone calls, email, live chat/instant messaging..

  • Assist agents with personal lines changes and quotes.

  • Work closely with the Underwriting and Marketing departments, and other areas within the company to deliver upon our mission statement.

  • Provide exceptional customer service and quality of work in a fast-paced environment.




  • Strong written and verbal communication skills with the ability to communicate effectively to a variety of audiences.

  • Strong interpersonal and communication skills.

  • Excellent customer service and call center experience required.

  • Strong organizational skills and attention to detail.

  • 3+ years of P&C Insurance experience required.

  • Excellent data entry skills.

  • Must be able to work independently and be self-motivated.

  • Create and maintain a high-quality work environment.

  • This is a full-time, remote position that will require dependable high-speed cable/DSL Internet, a dedicated home office space and travel to the MN and/or IA office on occasion.

  • Must be able to work until 7:00pm CST.



  • High School Diploma or General Education Degree (GED)

  • Property/Casualty Insurance knowledge and experience

  • Insurance education/designations is a plus – i.e. INS, CPCU, CIC


Midwest Family Mutual offers a competitive salary along with a comprehensive benefits package that includes:

  • Medical (HDHP)

  • Health Reimbursement Account with employer contributions

  • Wellness Incentives

  • Dental

  • Vision (materials only plan)

  • Flexible Spending – Medical, and Dependent Care

  • Employer paid Short Term Disability

  • Long Term Disability

  • Employer Paid Life Insurance (2x annual salary) including dependent coverage

  • Employee and Dependent Life Insurance Plan Options

  • Accident, Hospital Indemnity and Critical Illness Plan Options

  • LifeLock Identity Protection Plan Options

  • Paid Time Off

  • Paid Holidays (nine per year)

  • Paid time off for CE

  • Eight hours of paid time off per year for volunteer work

  • Employer matching for employee 501c donations (limited)

Retirement Benefits include:

401K and Roth 401K with company match

Employer Paid Defined Benefit Pension Plan