This is a full time position at 40 hours per week, Monday through Friday, 11:00 am to 7:30 pm. The work is performed in the community setting primarily within Multnomah County Public Shelter spaces, with Project Respond's home base located in NE Portland.
The Shelter Services Program Supervisor II works as a member of an interdisciplinary team to implement and monitor the provision of outreach and support to individuals identified within the Multnomah County Publically Funded Shelters as having behavioral health challenges, related to mental health or substance use, that are impacting their use and success in the shelter program. The Supervisor will provide and oversee the provision of engagement, de-escalation, and brief case management services to support individuals in regaining stability and maintaining shelter placement. This position approaches work with people from a trauma-informed, strength-based, perspective and works in concert with programs in Multnomah County’s Acute Care Continuum. The Program Supervisor works collaboratively with shelter service providers, mental health and physical health care providers, police agencies, emergency departments, school personnel, and other social service agencies to assure the best possible treatment for clients, while supporting a Trauma Informed Care environment. The Program Supervisor provides general and specific direction to team members, manages the operation and response of the crisis services team, and serves as a back up to those supervised. The Program Supervisor assures that program activities are administered in cooperation with Counselors and as directed by the Program Manager.
This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position. Management reserves the right to modify, add or remove duties as necessary.
- Provide leadership and oversight of the daily operations of the program, including integration of best practices and evaluation of program services.
- Provide on-site engagement, de-escalation, advocacy, referral and support to adults accessing Multnomah County Publically Funded Shelters.
- Identify and assess risk factors for harm to self or others in the context of the client’s current psycho-social via interview with client and with consideration given to collateral information; consider and articulate potential outcomes of various interventions, discuss their risks and benefits, and formulate why a particular course of action was pursued in lieu of other options; opt for least intrusive and most supportive intervention.
- Initiate involuntary transport holds for individuals deemed at risk of harm to self and/or others following County guidelines.
- Assist individuals in seeking community resources and utilizing natural supports to meet identified needs.
- Triage requests for service as they come into the team from Multnomah County Locally Funded Shelters.
- Coordinate responses to situations with other shelter staff and community providers.
- Provide backup response to counselors as needed.
- Assist staff members in working with particularly difficult clients or client situations.
- Consult with and coordinate treatment decisions with the Program Manager, Program Director, Program Medical Director, other Supervisors, and Counselors.
- Build relationships and working partnerships with Shelter Service Providers and other community providers to assist in determining program needs and development.
- Assist with assessment and development of training opportunities for Shelter staff.
- Develop robust de-escalation training for Cascadia shelter behavioral health team staff as well as community shelter staff and other partner agencies
- Coordinate with other service providers, including mental and physical health providers, throughout Multnomah County.
- Provide culturally responsive services, particularly for African American, Latino and Native American participants (that are over-represented among homeless participants).
- Provide regular supervision, training and guidance to staff to ensure that program goals and objectives are met.
- Conduct performance reviews for staff members or provide the Program Manager with information necessary to assess performance.
- Operate in a sometimes ambiguous and frequently changing work environment.
- Document and maintain clinical records in a manner that assures compliance with all agency policies and procedures and local, state, and federal regulations. Maintain accurate and up-to-date documentation associated with billing, assessment, treatment, residents’ progress and other activities, as required. Complete electronic medical records (EMR) as required using Cascadia software.
- Assure that staff members maintain accurate and up-to-date documentation associated with billing, assessment, treatment, clients’ progress and other activities, as required. Assure that staff members complete electronic medical records (EMR) as required using Cascadia software.
- Prepare various reports for the Program Manager or other stakeholders as required/requested.
- Evaluate, recommend and implement methods, systems, procedures and treatment strategies to reduce costs and to enhance the level of service provided
- Monitor expenditures and use of agency/program resources, making suggestions and putting plans into action to enhance efficiencies.
- Respect and honor client rights and responsibilities and demonstrate professional boundaries and ethics.
- Adhere to mandatory abuse reporting laws and HIPAA requirements.
- Demonstrate responsibility for safety of residents, staff and property; follow all established safety protocols and procedures; possess working knowledge of fire regulations and evacuation procedures.
- Complete annual employee training requirements on a timely basis as indicated in the licensing requirements for the facility as well as agency requirements.
- Attend clinical staffing meetings, leadership meetings, and other supervisory meetings as assigned.
- Maintain and oversee program budget
- Perform other duties as assigned.
Role Specific Responsibilities
- Assure that the program is adequately staffed; may need to cover shifts.
- Provide after hours on-call response to Shelter Behavioral Health Team Monday through Friday.
- Participate in rotating 24/7 on call coverage for lager Project Respond program clinicians on a rotating basis by participating in 24/7 on call rotation.