Client Support Manager
Job Details
Management
Lincoln - Lincoln, NE
Full Time

Looking for your chance to make a real impact?

Firespring, Nebraska's first Certified B Corporation®, is looking for an amazing human to join our team. We’re known for providing marketing, printing and strategic guidance to thousands of brands, businesses and nonprofits in all 50 states and all over the world. Our mission is to accelerate client prosperity so we collectively do more good. 

Please let us know if this position sounds like your dream job.

Job Description

Our client experience teams of account managers and receptionists are crucial to the success of our clients. As our client support manager, you will be leading these teams who have direct interaction with our clients and guiding them with strategy and direction to ensure consistent and exemplary customer service and ongoing support. You’ll also get the opportunity to work directly with our clients, so be ready to collaborate with our internal teams and support our clients with their various website and marketing projects.

Does this sound like the perfect fit for you? Keep reading below! 

Tasks and Responsibilities

  • Hire, train, manage and motivate the experience teams to reach KPIs and help our clients achieve success.

  • Provide day-to-day supervision to ensure wow-worthy client interactions.

  • Operate in a player/coach capacity and assist with client-facing interactions, troubleshooting requests and projects as needed.

  • Conduct weekly departmental meetings.

  • Develop and update training documents and best practice approaches that help support our team members with new technology and processes.

  • Complete account cancellation and other administrative tasks.

Qualifications

  • At least 2 years experience managing a team and 2 years experience working in a customer service environment.

  • Experience in an agency and the nonprofit sector is a plus. Passion for working with nonprofits is a must.

  • A good understanding of websites, email and technology is helpful, but not required.

  • Ability to work collaboratively as part of a team. 

  • Effective and efficient problem solving. 

  • Ability to work on multiple tasks simultaneously and prioritize tasks as needed.

  • Excellent verbal and written communication skills. 

  • Excellent organization skills. 

  • BA/BS required.

Compensation and Benefits

  • Salary—We recognize that our people are our greatest asset. We reward candidates who wow us by offering competitive pay.
  • Vacation—Paid holidays are a no brainer, but how does unlimited, paid vacation sound? Salaried employees of Firespring are encouraged to take what they need when it comes to time off in order to live their best and healthiest lives.
  • 401(k)—Your parents preached about the importance of saving. Now we’re helping you get it done. Firespring provides professional financial advisors who will help you make a plan and guide your investments.
  • Fun—Millions of people go to work, punch the clock from 8 to 5 and hate every moment of it. That’s not the case here. We prioritize loving your experience here and have a group of people dedicated to creating activities inside and outside the office. To put it mildly, we’re serious about having fun—and it reflects in our work and the relationships too. 
  • Positive Community Impact—When your employer makes it possible for you to contribute to your community on the clock? Win for everyone. Every Firespring team member gets one paid day off each month to volunteer in any way they’d like.
  • Miscellaneous Benefits—Not all benefits are about the Benjamins, baby. Some of the things you’ll enjoy while working here include unlimited soft drinks, tea and beer. If you require a flexible schedule, your manager is all ears. 

Ready to come aboard? Let’s make this happen.

While we genuinely appreciate your interest in employment with Firespring, we can only respond to the most qualified candidates.

Firespring is an EEO/AA employer.

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