COMPANY OVERVIEW
Byrnas corporate mantra is Live Safe, and its corporate mission is to provide consumers, law enforcement and security professionals with safe and effective, non-lethal alternatives to firearms to protect themselves, their families, and their communities. Byrnas best-in-class non-lethal defense solutions are used by military, law enforcement, corrections, and private security professionals as well as individuals in need of self-defense technology, both domestically and internationally.
POSITION OVERVIEW
Byrna is looking for a passionate and highly motivated Customer Success Manager who will be key to developing relationships, providing support to current customers, and assuring customer retention. The ideal candidate will be a high-energy, outgoing individual who loves to build relationships and interact with people. This is an excellent opportunity to join a successful company with a start-up vibe that has cutting-edge product offerings and endless growth opportunities for hard-working and ambitious individuals.
Responsibilities
- Build and maintain strong, long-lasting client relationships customer loyalty
- Contact customers on a regular basis to review their needs
- Design program for customer retention
- Focus on DTC
- Coordinate and communicate regularly with internal team players customer service team, content managers
- Coordinate high-value event types and communications with key customers
- Build Byrna Ambassador program
- Resolve outstanding customer issues in a timely manner
- Identify opportunities to increase customer profitability
- Work with sales team to deliver maximum customer retention and revenue
- Upsell products to existing clients
- Prepare reports on account status
- Identify and track applicable metrics and trends
