Customer Success Manager
Job Details
Full Time


Byrnas corporate mantra is Live Safe, and its corporate mission is to provide consumers, law enforcement and security professionals with safe and effective, non-lethal alternatives to firearms to protect themselves, their families, and their communities. Byrnas best-in-class non-lethal defense solutions are used by military, law enforcement, corrections, and private security professionals as well as individuals in need of self-defense technology, both domestically and internationally.


Byrna is looking for a passionate and highly motivated Customer Success Manager who will be key to developing relationships, providing support to current customers, and assuring customer retention. The ideal candidate will be a high-energy, outgoing individual who loves to build relationships and interact with people. This is an excellent opportunity to join a successful company with a start-up vibe that has cutting-edge product offerings and endless growth opportunities for hard-working and ambitious individuals.


  • Build and maintain strong, long-lasting client relationships customer loyalty
  • Contact customers on a regular basis to review their needs
  • Design program for customer retention
  • Focus on DTC
  • Coordinate and communicate regularly with internal team players customer service team, content managers
  • Coordinate high-value event types and communications with key customers
  • Build Byrna Ambassador program
  • Resolve outstanding customer issues in a timely manner
  • Identify opportunities to increase customer profitability
  • Work with sales team to deliver maximum customer retention and revenue
  • Upsell products to existing clients
  • Prepare reports on account status
  • Identify and track applicable metrics and trends

Candidate Experience

  • Bachelor's Degree, or related field or equivalent education/experience required
  • 2 - 3 years experience in a client-facing role with impeccable communication skills
  • Progressive client management or sales experience
  • Technical aptitude ability to work with a variety of technologies and products
  • Self-managed, responsive, and dedicated to client success
  • Ability to interact professionally with others; including co-workers, vendors, and customers.

Why Us?

  • We value our people
  • Ability to meaningfully impact our business and play a key role in our success
  • Competitive compensation package
  • Potential for career advancement in a fast-paced growing organization
  • Competitive benefit packages