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Authorization Educator

Job Details

Westwood - Westwood, KS
Full Time

Description

The Authorization Educator serves as a donation authorization expert and maintains skills to participate in the authorization process. Provides coordination of ongoing training, growth, and development of staff. Responsible for the authorization onboarding and training of new staff members in the Family Services Department and Donation Services Department. Additionally, works with Family Services, Donation Services, Quality and Education leadership to assess and implement ongoing departmental educational needs. Serves as a role model for MTN Behavioral Competencies being put into action.

ESSENTIAL JOB FUNCTIONS

ADMINISTRATIVE AND ON-CALL RESPONSIBILITIES

  1. Guides authorization staff toward accomplishment of MTN’s Mission and goals by:
    1. Participating in monthly Authorization AOC schedule.
    2. Available for Authorization consultation for DSD
    3. Monitors DSD/FS authorization rates in conjunction with leadership
      1. Provides remedial authorization training to staff falling below predetermined thresholds for authorization rates.
  2. Reviews monthly Authorization Data: Effective Request Process, Not Declared Dashboard, Authorization Report for Tissue and Organs.
  3. Maintains strong working knowledge in the field through NATCO, AOPO, and AATB.
  4. Maintains professional relationships and rapport with MTN leadership and staff as well as with partners outside of the organization.
  5. Provides information to MTN leadership on issues surrounding authorization to maintain a high level of service and support.
  6. Assists leaders of Family Services in facilitation of weekly UNITE Meetings to highlight cases with unique authorization challenges/successes.
  7. Assists leaders of DSD in development of case presentations at monthly staff meetings.
  8. Leads Authorization Training/SIM development in collaboration with DSD, FS and Education leaders.
  9. Provides ongoing staff training to ensure compliance with policies and staff development.
    1. Conducts annual review of onboarding program to ensure current with MTN SOPs and processes.
    2. Assists department leadership with assessing education needs of clinical staff.

AUTHORIZATION SPECIALIST

  1. Works with Leadership in Family Services, Donation Services and Manager of Education to:
    1. Develops curriculum for onboarding new hires.
      1. Supervises/Schedules onboarding of new hires.
      2. Maintains and updates Authorization onboarding training/guide/materials as needed.
      3. Completes sign off case observation and documentation.
    2. Coordinates with leaders for annual and/ quarterly training in authorization practices related to:
      1. Authorization training and remedial training
      2. Conducts sampling review of approaches for DSD coordinators and provides feedback monthly.
      3. Customizes training to meet the needs of:
        1. ORS phone requesting
        2. OPT/OPC on-site requesting
      4. DRAI training
    3. Develops & coordinates education events and competencies for both Family Services and Donation Services departments.
  2. Collaborates with the Education team to maintain onboarding tracking and documentation records for new hires and ongoing skills development.
  3. Serves as a role model for the MTN REAL behavioral competencies by actively supporting, reinforcing, and exhibiting behaviors in alignment with the REAL core values.
  4. Serves as an internal consultant in developing professional education programs to ensure accuracy and integrity of information, and consistency of content.
  5. Engages in job shadowing with both staff and preceptors to ensure the continuity of policies and best practices.
  6. Identifies and works with Corporate Education Coordinator to schedule appropriate educational opportunities such as webinars, local trainings, etc.
  7. Partners with the Education team to identify and develop annual competencies for staff, establish learning objectives and coordinate the planning of the annual Skills Days event.

DONOR FAMILY AUTHORIZATION

  1. Remains available for 24-hour telephone support for organ Family Services and DSD staff.
  2. In conjunction with FS and DSD leadership, oversees all aspects of the authorization process including assessment of family dynamics, interaction with hospital healthcare team, approach for donation and appropriate documentation of authorization.
  3. Regularly assesses and identifies opportunities for improvement in authorization processes and leads/coordinates improvement efforts.
  4. Tracks statistics for FSC/DSD authorization staff across MTN service area.
    1. With focus on NIR Authorization Rates
      1. Monitors and implements strategies/tactics designed to increase NIR Authorization Rates to meet Strategic Goals
      2. Practices may include but not be limited to:
        1. On-site shadowing
        2. Team approaches
        3. On-site supervision
        4. Remote monitoring via phone system

Qualifications

QUALIFICATIONS AND PHYSICAL DEMANDS

  1. Undergraduate degree in biological or social sciences required; RN or other allied health certification desired, Master’s degree preferred
  2. 5+ years experience as an FSC or a combination of experience and education providing equivalent knowledge required.
  3. Ability to work a minimum of 40 hours per week and participate in 24-hour call. Required to work for extended periods of time with few breaks. Able to work varied hours/shifts to accommodate trainees.
  4. Detail oriented, organized, excellent tracking/reporting skills, effective written and verbal communication.
  5. Strong organizational, problem analysis and decision-making skills. Demonstrated ability to motivate peers and achieve cooperation.
  6. Expert knowledge of the authorization process and procedural requirements.
  7. Continuous learning mindset and commitment to professional growth and development.
  8. Proficiency in evaluating learning requirements and designing educational programs and corresponding support.
  9. Demonstrated ability in creating training materials, including defining goals and objectives, developing PowerPoint presentations, and preparing supporting materials.
  10. Possesses patience and strength as a coach, demonstrating skill in providing constructive feedback with genuine passion for the development of others.
  11. Microsoft Office proficiency required.
  12. Must maintain a valid driver’s license in accordance with MTN motor vehicle policy. Must have reliable personal automobile transportation to be used with company reimbursement using IRS guidelines. Must be able to travel within the service area by ground or air.
  13. Ability to lift 50 pounds and transfer short distances.
  14. Possess the ability to operate telephones, computers and office equipment.
  15. Ability to speak and communicate clearly in order to accurately convey information in person or by phone.
  16. OSHA Category II Occasional exposure to bloodborne pathogens while performing assigned job duties. Bloodborne pathogens protection is required.
  17. Home internet and wireless phone access may be required.

MTN BEHAVIORAL COMPETENCIES

Respect: Builds a positive and supportive foundation inviting open, honest, and clear communication. Fosters a sensitive, supportive, and trustworthy environment, which promotes active listening and strengthens rapport throughout all interactions. Cultivates teamwork through acceptance and inclusion by valuing differences and empowering strengths

Excellence: Demonstrates excellence by going above and beyond, while maintaining compassion and humility in all interactions. Demonstrates a high rate of achievement and success for the organization through proactive objectives centered on the overall mission and vision. Consistently models a positive attitude, a willingness to help others, and a dedication to improvement. Takes full responsibility for their role and challenges themselves to find workable solutions

Accountability: Demonstrates the highest ethical standards, by honoring commitments to each other and professional partners. Executes all interactions through honesty and transparency. Demonstrates responsibility and integrity through ownership of the mission. Utilizes resources appropriately

Leadership: Empowers, mentors and encourages all staff, while displaying a high-level of professionalism. Demonstrates ability to cultivate teams and relationships through open lines of communication, honesty and respect. Handles challenges with compassion by developing trust through respectful feedback and support. Acts as a resource by providing the tools, which enable others to reach their highest potential

It is the policy of Midwest Transplant Network (MTN) to provide equal opportunity in employment to all employees and applicants for employment. No person will be discriminated against in employment because of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, ethnic origin, age, genetic information, disability, protected veteran status, arrest record, or any characteristic protected by applicable federal, state or local laws. In addition, the organization complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, employee activities and general treatment during employment

MTN is committed tocomplying with state and federal disability laws and makes reasonable accommodations when requested by a qualified applicant or employee with a disability to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation would impose an undue hardship on the operation of MTN’s mission

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